Wanted a mini-get away from the freezing, bad weather. Drove until we got to Waverly, and my boys were getting bored ( 4 & 6) decided to stay here. Walked in, and the pool was green. The front desk clerk told us it has been shocked, and would be safe to swim in, give it an hour. She even called someone, and re-affirmed that it would be ready to go, because we told her our boys really wanted to swim. So we checked in. An hour later, the pool was as green as ever, with bubbles, and it was FREEZING cold. (yes, i stuck my foot in there...) i went back out to the front desk with two crying boys, and told her I'm going to have to check out and find another place with a pool. she totally understood, but had to call her manager because she was unsure on how to check us out early. I paid cash. Her manager said we would not be getting any of our money back because we had been there for 2 hours. I asked to speak to him, and he was so rude, and told me that i would not be getting any of my money back, and to have a nice life, and hung up on me!!! I was, and still am, furious. I have e-mailed the owner of this establishment, and hope to hear something from him.
oh, and the entire town is on a boil your water, advisory. we can't even take showers....THAT could have been told to us when we checked in.
so rude and unprofessional!
- Official Description (provided by the hotel):
- We are a newer property, built in 2003, that is family owned and operated. We offer clean, comfortable rooms that will fulfill all of your lodging needs. Our friendly staff will be glad to make your stay as enjoyable as possible. ... more less
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- Also Known As:
- Ameristay Hotel Inn And Suites Waverly