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Cincinnati Marriott North
Ranked #4 of 16 Hotels in West Chester
Certificate of Excellence
Reviewed 6 May 2014

I was definitely promptly served at the front desk and that was nice. Room was nice and spacious just what you would expect. Server for lunch was rude and pretty much told me to get lunch buffet witch seemed odd because for something to recommend the food almost seemed as it was yesterdays leftovers. The staff at night for dinner were very childish except the bartender Debbie she was a little negative though. I could definitely tell the staff was just poorly run, they had no answers for any of my basic questions. All I asked was the fish fresh and what the sole was stuffed with? Shouldn't be too tough if you work here every day right? The food was definitely frozen I think anyway so stay here and eat somewhere else are my words.

  • Stayed: May 2014, travelled on business
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Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Cincinnati Marriott North, responded to this reviewResponded 8 May 2014

James C

Thank you for the feedback in regards to your experience at my hotel. I am so sorry you did not enjoy your food and beverage experience during your stayl. I will certainly work with my team to ensure that we improve this immediately. I'm so glad that you enjoyed your guest room experience.

Please feel free to contact me directly if I can do anything else for you. My direct line is 513-645-4601 or email is Jennifer.l.porter@marriott.com

Again thank you for your feedback. I certainly hope you will return to our hotel and give us another opportunity to exceed your expectations.

Thank you
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (382)
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241 - 247 of 382 reviews

Reviewed 5 May 2014

Traveling for work is not really a perk, but staying at the Marriott West Chester was an absolute treat. First time I can remember wanting to write a review about the outstanding service at a hotel!!! Everyone was amazing, from the front desk staff who always had a genuine warm and welcoming smile, to the folks on the 8th floor with their many wonderful suggestions of where to go and what to do outside the hotel. Highly recommend to any future travelers to Cincinnati.

  • Stayed: April 2014, travelled on business
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Thank daynaljobber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

We attended a convention here. The staff and the service were the best I've ever seen. The facility was terrific. We attended a banquet, a breakfast and other meetings. The staff was amazing, very quiet and efficient, taking care of every need cheerfully. The went above and beyond expectations.

Room Tip: We were on the 2nd floor and the noise level was minimal.
  • Stayed: May 2014, travelled on business
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Thank Shirley4771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Inside the hotel you can find everything, big space and courtesy. The gym has enough space to play with 10 people together. The swimming pool is not too big. The offered meal during the breakfast is good and plenty.

  • Stayed: March 2014, travelled on business
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1  Thank Fabio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Nothing exceptional at this property. Decent spacious rooms, linens and amenities.

Staff was friendly and helpful.

Ordered room service and was VERY surprised how good the food was.

Convenient location to shopping and dining, as well as freeways.

Just an ok experience, overall.

  • Stayed: April 2014, travelled on business
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Thank prettipinkprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer P, General Manager at Cincinnati Marriott North, responded to this reviewResponded 30 April 2014

Thank you for sharing your feedback with us. At the hotel we strive to exceed our guests expectations and work very hard to be better than just ok.
I will certainly share your feedback with the team so we can work on creating an experience for all of your guests that is a WOW.
Please feel free to contact me directly if you have additional feedback as to how we could have made your stay better than just ok. Jennifer.L.Porter@marriott.com

Thank you again for your feedback.
Jennifer Porter
General Manager

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Reviewed 19 April 2014

We bought the shopping package (includes gift card in the price and makes room cheaper than regular rate). The room was large, clean, had comfortable bed, and was well kept. Caution: this hotel has a million sports teams staying at any given time (we've been there twice at different times of the year). The single thing that makes this hotel somewhat of a problem is the rotten team sports parents that let their brats run amuck without any supervision whatsoever. We had to deal with kids kicking soccer balls in the halls and bouncing them on the walls/ceilings at 7 AM! The pool was so full of kids (again) that our own kids could not swim. If the hotel would require children under twelve to be accompanied by an adult at all times, it would help. The breakfast buffet was very good and the service was also good. The hotel is close to shopping and dining destinations.

Room Tip: Stay during the week and avoid the weekend like the plague.
Stayed: April 2014, travelled with family
Thank luvtrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

In town for a Soccer Tounament and stayed here for a night. It was very clean and quiet. This hotel was near the soccer park and lots of great restaurants. The service was the best the moment we checked in. The bathroom was really clean as was the rest of the room.

  • Stayed: April 2014
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Thank CALewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cincinnati Marriott North

Address: 6189 Muhlhauser Rd, West Chester, OH 45069-4842
Region: United States > Ohio > Butler County > West Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in West Chester
#4 Family Hotel in West Chester
Price Range: £86 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cincinnati Marriott North 3.5*
Number of rooms: 302
Official Description (provided by the hotel):
The award-winning Cincinnati Marriott North in West Chester, Ohio is a luxury hotel that's perfect for both the business and leisure traveler. Halfway between Cincinnati and Dayton our West Chester, OH hotel is located in the Union Centre area and near GE, Procter & Gamble, Voice of America Park, Kings Island, and The Beach Waterpark. At the center of our hotel is the Marriott Greatroom; flexible seating and spaces with a contemporary style and design, a coffee bar proudly serving Starbucks® coffee, and a chef-crafted menu of small plates and pours. It is the place where everyone gathers to meet, eat and relax. Newly renovated guest rooms feature ultra comfortable bedding, 49-inch LCD TVs with streaming capabilities so guests can enjoy their favorite programming and ergonomic work spaces. Cincinnati weddings and events are known to be unforgettable at the Marriott, with our picturesque reception area, 14,000 square feet of event space, custom catering and Marriott Certified Wedding Planners. ... more   less 
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Also Known As:
Marriott Cincinnati North Hotel West Chester
Marriott West Chester
West Chester Marriott
Marriott Hotel Cincinnati North
Cincinnati Marriott North West Chester, Ohio

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