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“A lovely place to stay!” 5 of 5 bubbles
Review of Comfort Inn & Suites

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Comfort Inn & Suites
Ranked #11 of 15 Hotels in West Chester
Ohio
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A lovely place to stay!”
5 of 5 bubbles Reviewed 10 July 2012

We stayed here one night and loved our stay. We actually wished we had more nights to stay here. The beds were comfortable, the room had lots of amenities, we could order pizza right to our room and we had no complaints. Check in and out was easy. The location was nice also. We would definitely stay here again if in the area.

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank babyllama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 reviews from our community

Traveller rating
    36
    38
    16
    2
    5
See reviews for
33
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Columbus, Ohio
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 9 July 2012 via mobile

I stayed here for my sons baseball tournament for 2 nights. The lobby was clean and very cozy. When we checked in, our rooms were ready which was a surprise considering it was 2 hours before normal check in. The front desk lady was short with us but we were tired from a two hour ride and didn't feel like discussing it, so we went to our rooms to change into our suits for the indoor pool. The room was huge and very clean and tidy. It was equipped with a microwave and a mini fridge, plus a coffee maker which we didn't use because we got our morning coffee from the complimentary breakfast area. The beds were very comfy!!! The pool was very big and it was heated which made the adults all happy to swim with the kids. But the pool had way to much chlorine... It made everyone's eyes burn even if they weren't swimming. After two baseball games the next day we came back to the hotel and sat in the lobby for awhile. The front desk had concessions and my son waited for 15 minutes just so he can be yelled at by the manager for not bringing his mother up with him (apparently nobody under 13 can buy anything without parental supervision) but he's 9 and perfectly capable of buying a candy bar on his own. And he never got his candy bar because all they had left (at only 2:00pm) were two bags of Bottlecaps, which costed 2 bucks (really?) They said that they buy more every morning, but I wasn't buying it. Overall, this is a clean, cozy hotel and the maid service is wonderful, but management needs some work.

Stayed June 2012, travelled with friends
Helpful?
Thank hoho7199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avoca, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 June 2012

Our room was big and fairly clean for an older hotel. The pool was refreshing but there was a giant hairball floating in it.... YUCK! We had a non-smoking room but it smelled like smoke. The front desk attendant took care of it by sucking out the smell using a little red machine - she wasn't very friendly but she got the job done. Probably wouldn't stay here again if we ever passed through again.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FinlaysonFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeshore, Canada
Level Contributor
216 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed 22 May 2012

My wife and I stopped in here after a long motorcycle ride. No reservations. The front deak staff were very friendly and accomodating. We got a nice, big non-smoking king room on the 2nd floor. A/C worked great and the room was very clean and modern. The bed was extremely comfortable and there was absolutely no noise in the hotel for a Friday night. The complimentary breakfast was great and had a great assortment. The one odd thing was that we ordered food from an Italian place delivered to the room. The fron desk crew would not let the delivery guy up to our room....I had to go to the desk to get it. Inconvenient, yes......however, it shows how much they care about security, so I'll take it.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GWing51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bardstown, ky
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

This was a really nice hotel. Lots of room in the suite, good price, great jacuzzi tube, good breakfast and most importantly to me, clean.

Room Tip: We were in a 2 Queen, sofa bed suite.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Wayne, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 February 2012

I have been coming to your hotel for the past 10 years because of the service I received the first time I came for a stay. When checking in I asked if there was an Outback Steak House around. The young man said he did not know of one, but 10 minutes later he called my room and said, "Mr. Miller this is an Outback just a few miles from here, I have directions printed off for you stop down when you want ot pick them up". Back then we did not have smart phones and wifi in the rooms. I have experienced the same kind of service ever since and have continued to stay at Cofort Suites.

By the way, they now give day passes to a local gym which is outstanding if you like to work out!

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UCComfortInnandsuite, Manager at Comfort Inn & Suites, responded to this review, 25 February 2012
John M,
The Comfort Inn And Suites would like to thank you for your continued patronige over the years. The Comfort Inn And Suites team does recognize you have many options when deciding on lodging in the West Chester area. We would like to thank you for choosing the Comfort Inn And Suites when business calls you to the West Chester area. We understand that we all have the same amenities when it comes to providing lodging, the real secret is in the details. Guest comments good, or bad, are a great tool when we are trying to teach or reinforce customer service skills. Experiences like the one you were so kind to share with our team and individuals looking for ratings when choosing accommodations go a very long way. So on behalf of the Comfort Inn And Suites team I would like to continue to welcome you as a guest. Thank you for also letting others know that we are proudly the "host" hotel of Urban Active Gym and can offer in addition to the 4 piece on site gym complimentary day passes for our guest in an attempt to further meet or exceed the needs of travelers whether they are here for business or leisure.
Thank you,
Linda Halford / Comfort Inn And Suites team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
1 review
5 of 5 bubbles Reviewed 16 February 2012

I would recommend your hotel to anyone traveling for business. Your staff is wonderful, friendly and attentive. The rates are reasonable and the rooms are clean. Close to everything!!! Thanks to Linda and your staff for everything!

Room Tip: Convenient to everything!
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RuthCAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review, 17 February 2012
RuthC,
My name is Linda Halford I am the general manager of the Comfort Inn and Suites in West Chester, Ohio the heart of Union Centre.
I have shared your kind words with my entire staff. We would like to thank you for recommending our hotel for corporate travelers. Our team recognizes that travelers both corporate and leisure have many choices when deciding upon lodging. It is wonderful, detailed descriptions like yours that makes that decision a little easier. Once again, we hope to welcome you as a guest in the future and we thank you for taking the time to share your experience.
Linda Halford and Comfort Inn and Suites team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 5944 W Chester Rd, West Chester, OH 45069-2906 (Formerly Sleep Inn)
Phone Number:
Region: United States > Ohio > Butler County > West Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in West Chester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to The Comfort Inn & Suites, a hotel in the heart of West Chester's Union Centre Tech Corridor. The Comfort Inn & Suites® hotel is convenient to many area attractions and businesses, including IKEA, located less than one mile away, the Savannah Center, Northern Cincinnati's premier reception and event facility, Streets of West Chester, which provides a wide variety of shopping, dining and entertainment. Frontgate (part of Cornerstone Brands, Inc.) Procter & Gamble corporate headquarters less than one-half mile from this West Chester, OH hotel. EnterTrainment Junction, the world's only railroad-themed amusement center, the Great American Ball Park, home of the MLB Cincinnati Reds, Cincinnati Zoo & Botanical Gardens and Kings Island amusement park are also nearby. The Cincinnati/Northern Kentucky International Airport is just 30 miles from our hotel. There are a wide variety of restaurants less than one mile away, including Jag's Steak & Seafood (adjacent to hotel parking lot)which provides room service M-F, Stonecreek, Mitchell's Fish Market, Applebee's and Red Robin. Hotel features/amenities include: •Free breakfast with hot waffles•Free wireless high-speed Internet access•Free local calls•Free 24-hour hot coffee -tea•Indoor heated pool. On site- exercise facility complimentary day passes to Urban Active Fitness Club with sauna. Ample parking for buses and motor coaches is also located on the property. This West Chester, OH hotel also provides business travelers with a business center and access to copy and fax services. The banquet and meeting rooms accommodate up to 25 people most events and functions. All spacious guest rooms are equipped with coffee makers, hair dryers, irons, ironing boards,spacious work areas, voice mail, microwaves and mini-fridges. Extended stay and whirlpool bathtub suites are also available. Whether traveling for business or pleasure, the Comfort Inn & Suites hotel is the perfect destination for anyone visiting the West Chester area. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel West Chester
Comfort Inn West Chester
West Chester Comfort Inn
Comfort Inn & Suites West Chester, Ohio

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