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“Top Notch Stay”

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Staybridge Suites West Chester
Ranked #8 of 15 Hotels in West Chester
Certificate of Excellence
Troy, Michigan
Level Contributor
107 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Top Notch Stay”
Reviewed 15 January 2014

My first visit here, and was pleased to be upgraded to a 2 bedroom 2 bath suite. A minor room snafu resulted in me getting an apology note from both the front desk and the manager, as well as a certificate for free points on my account. The best service, especially from James. Great job! Very nice quiet room, great breakfast offerings, and the free happy hour meal and very reasonable beer and wine offerings are a big plus. I highly recommend this property, and expect to stay with them on future trips to the area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sailorjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear Guest,

I would like to thank you for taking the time to post your positive review. I am very pleased to read that our staff treated you well and you were happy with your accommodations and amenities.

We certainly look forward to welcoming you back to visit us again in the near future.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Montreal
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2013

Extended stay in a very comfortable and well equipped two bedroom suite, each with a bathroom.
The price was GREAT, the breakfasts well prepared with lots of variety including fresh fruit salad and daily different hot dishes. Great coffee and upscale teas too. Tuesday thru Thursday they have a happy hour with great snacks. The staff was very efficient and friendly. The beds are very comfortable, the windows open partially, the suite was serviced daily.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sirspeedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear guest,

I am pleased to read that your experience exceeded your expectations.I do hope to have the opportunity to welcome you back in the near future. Thank you for taking the time to post your feedback.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeland, Minnesota
Level Contributor
539 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed 12 November 2013

I've stayed several times on business a night or two and have never been disappointed. Rooms are large suites with a full kitchen. Always clean, bed comfortable, ample parking. Breakfast plentiful, and friendly, welcoming, helpful staff.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdventureLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear guest,

Thank you for your kind review of Staybridge Suites Cincinnati North. Your feedback is greatly appreciated.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 November 2013 via mobile

Free breakfast is above average for hotels in this price range. Free dinner Tuesday, Wednesday and Thursday was good. Hotel very clean. Fitness center was a little better than average, but leaves a lot to be desired. Free guest laundry. Room was very clean and staff very friendly and helpful. Only problem I had was a toilet fill valve that was making noise. I complained about it, told the maintenance man the problem was the fill valve and I was told it would be fixed. At the end of the day the problem was not fixed and I had to deal with the noisy valve another night. Next morning the kid at the desk was trying to tell me that the noise is normal, when it is not. Valve finally fixed the second day with an appolgy note from the manager. I definitely recommend this hotel.

Stayed November 2013, travelled on business
Helpful?
Thank Recon_Engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear Guest,

Thank you for choosing to stay at Staybridge Suites Cincinnati North. I am pleased to read that you enjoyed all the amenities our hotel has to offer and I appreciate your kind comments.

We appreciate all forms of guest feedback and is through constructive comments that we are able to continually improve our services and facilities for our guests.I am sorry for the inconveniences you experienced during your stay.

I look forward to welcoming you in the near future!

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
Reviewed 10 November 2013

My wife and I stayed here in October. Our refrigerator broke down and started to make very loud noises at 2am. I went down to the lobby immediately. Within 10 minutes we had a room to sleep in without moving our stuff for the remainder of the night. The next day our refrigerator was replaced. Thank you to he night manager and assistant manager for your prompt service!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IndyMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear guest,

Thank you for taking the time to provide us with your feedback. While I was pleased to read that you enjoyed our service, I would like to take this opportunity to apologize for the inconveniences you experienced with a refrigerator in your suite.

Your comments about our employees have been noted and are appreciated.

I look forward to welcoming you in the near future!

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
Reviewed 29 October 2013 credit card Amex Cardmember Review

The staff, the room, the cleanliness of the place are all great. Sadly the air-conditioning in my room broke late in the evening. The staff gave me the key to the room next door for the night and mechanics came and replaced the entire unit the next day. And they gave me one night free because of the inconvenience. It could have happened at any hotel, but I was really impressed by the way the staff handled it and the way they made me feel like a valued customer.

Stayed August 2013, travelled with family
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this review, 28 March 2014
Dear guest,

Thank you for your review, it is greatly appreciated. I am very pleased to learn you enjoyed our hotel. Please accept my sincerest apologies for the inconveniences you experienced with the air-conditioner in your suite.

We certainly look forward to welcoming you back.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Indiana
Level Contributor
154 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 October 2013

My sisters and I recently spent one night here with all 6 of their kids. We had the two bedroom, two bathroom suite and we could not have been more pleased.

First, the hotel is beautifully maintained. It's clean, comfy, and very nicely decorated. The rooms themselves are perfectly set up for anyone traveling with children, primarily b/c the second bedroom is at the other end of the suite so when you put them to bed you don't have to worry about being quiet. We actually met the Housekeeping manager when we checked in, she was finishing up surveying our room and she was beyond delightful. She talked to the kids and they fell in love with her instantly. When we checked out we forgot our DVD's so we had to run back to the hotel. She promptly found them for us and was beyond helpful.

Second, the breakfast is really a very, very good continental breakfast. Tons of foods to choose from and a variety of drinks as well. Plus they had soft drinks, which is a plus when you need caffeine and you don't drink coffee. The breakfast room has a really cozy vibe and there's plenty of seating options to utilize.

Third, the hotel is really convenient to a lot of the Cinci area attractions. It's no more than 3 minutes away from IKEA. We hit the Aquarium and it was only about 20 minutes away. The museum complex was equally close at about 15 to 20 minutes as well. Plus you are within about 5 to 10 minutes of tons of different restaurants and shopping places if you so desire.

But the most important thing I have to say is that the service was fantastic. When we came back from swimming we noticed that someone on our floor had been smoking, which was problematic as smoking was not permitted. We called the front desk and they immediately responded to the problem. They located the source and also begin spraying odor neutralizers to dissipate the horrible smoking smell. Now this was what we expected to happen and were pleased with the response. What I didn't expect though was a personal handwritten note of apology from the manager the next morning and 2,000 IHG bonus points to compensate us for the inconvenience. This last step was totally unnecessary but it was a pleasant suprise.

All of us agreed that if we are back in the area again this will be our hotel of choice!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmulvihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Staybridge Suites West Chester, responded to this review, 2 November 2013
Dear guest,


Thank you for choosing Staybridge Suites Cincinnati North!

I sincerely thank you for taking the time to share your feedback and for congratulating our team on a job well done. Your kind recognition is well received and appreciated.

I am very pleased to read how much you enjoyed the comfort of your room, as well as our breakfast and location.

We certainly look forward to welcoming you back.

Sincerely,
Monika Evans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites West Chester

Property: Staybridge Suites West Chester
Address: 8955 Lakota Dr W, West Chester, OH 45069-4081
Phone Number:
Region: United States > Ohio > Butler County > West Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in West Chester
#3 Business Hotel in West Chester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites West Chester 3*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Award winning Staybridge Suites Cincinnati-North/West Chester where your special Cincinnati getaway or business trip begins. Our hotel is conveniently located at exit 19, off of I-75, Union Centre Blvd., less than one mile from the I-275 loop. Local businesses include IKEA, Procter & Gamble, GE, General Motors, Contech, Rite Track and the Savannah Center. Our pampered guests love our all suite hotel! They can choose to enjoy spacious studio, 1-bedroom, or 2 bedroom/2 bathroom suites. All suites include fully equipped kitchens with full size refrigerators, stove top, microwave oven and new 32 flat panel LCD TV s with DVD players. All guests at the Staybridge Suites Cincinnati-North/West Chester will enjoy a free hot breakfast buffet every morning,Evening Social Reception Mon thru Wed with hot entrees, specialty salad bars and .50 beer and wine, complimentary high speed internet access, (both wired and wireless) 24hr heated indoor pool, fitness center, and the Pantry convenience store. ... more   less 
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Also Known As:
Staybridge Suites West Chester Hotel West Chester
West Chester Staybridge Suites
Staybridge Suites West Chester Ohio

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