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Staybridge Suites West Chester
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Reviews (176)
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All reviewsbedroom suiteopen hourscottage cheesefree laundrykings islandwould definitely stay here againfuture tripsshort drivestaff was very friendlyextra pillowsbusiness centerbreakfast areanice areavery nice hotelcincinnatipetskitchenette
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62 - 67 of 176 reviews
Reviewed 11 August 2014

We visited this hotel in 2012 and it was even better than I remembered. The staff was very friendly and our room was updated and clean. We had a King, one bedroom suite and used the sofabed. It made the living room unusable once the sofabed was out, but it gave us the extra sleeping room we needed. The breakfast was fantastic and seemed to be better staffed than our last visit. It was also very quiet and we all slept great. Good location within walking distance of a few restaurants.

Room Tip: Rooms away from the elevators will be quieter.
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Golfing_Girl076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this reviewResponded 25 October 2014

Dear guest,

Thank you for staying with us and for sharing your review. Thank you for staying with us again. We are glad that you enjoyed our suites and breakfast. We hope we have the pleasure of welcoming you back to our hotel again soon. Monika Evans, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

We spent almost three months at the Staybridge Suites in West Chester, Ohio (just three miles from our home) this past winter. We had a flood in our house the week before Christmas and it necessitated us having the extended stay at this hotel. The water did $65,000 dollars worth of damage to our house. Our Insurance Company, State Farm, was great; they paid for every dollar of our stay at the Staybridge as well as all of the damage done to the house. The first few nights at the hotel were good, we were glad to simply have some place to go. They put us on the end of the building with the swimming pool and they keep it open 24/7. They also invite youth groups and others who do not stay there to use the pool for a fee. I can’t count how many nights we had people running up and down the hall outside our door screaming and hollering at 2 or 3 o’clock in the morning, when we had to work the next day. When we complained they would bring us cookies and apologize, but they never did anything about the noise. Many times they were rude and argumentative. The people above us must have had kids who tried to see how many times they could jump off the bed and how much noise they could make. In the three months we had to get our keycards replaced 26 times, literally 26 times. Countless times the closest door did not accept the keycard and you would have to go all the way around the building when it was 15 below zero, coldest winter in 70 years. They never cleared the parking lot of snow, or the walkways. The breakfasts were good for the first few days but they repeated every other day and got so monotonous we couldn’t go anymore, we both lost 20 pounds while we were there. They constantly ran out of food on the 3 evenings a week they had light dinners. They were supposed to make the beds every week but many times we were skipped as they called it. I am sure it would be good for a night or two if you were on the side away from the pool but for an extended stay it was poor.

Room Tip: If you stay ask for a room as far away from the pool as you can get.
  • Stayed: February 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites West Chester, responded to this reviewResponded 9 August 2014

Dear Gary B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the noise, customer service and housekeeping during your stay. We will look into this concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Our first visit was on July 16, 2014 and this will be our hotel of choice whenever we are in the Cincinnati area. The room was very clean and quiet, and the breakfast was probably the best complimentary breakfast which we have encountered during our frequent travels. The evening meal looked great as well but we did not sample it because we had other dinner plans. We look forward to a return visit!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Low_Plains_Drifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Staybridge Suites West Chester, responded to this reviewResponded 8 August 2014

Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Cincinnati North.

We are always grateful for guest reviews and hope to provide all of our guests with a positive experience.

We do hope to welcome you back to our hotel when your travels bring you back to West Chester, Ohio.

Monika Evans,General Manager

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Reviewed 7 July 2014 via mobile

We spent one night here, the front desk lady Sarah was very friendly, nice and kind, room was very clean, breakfast outstanding ( egg, pancakes, bagels, gravy, bread, great coffee, muffins, sausage, cereals, milk, juices, etc) next time we will be there again.

Stayed: July 2014
1  Thank Ajaneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Staybridge Suites West Chester, responded to this reviewResponded 8 August 2014

Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Cincinnati North. We are pleased you enjoyed our breakfast.

We certainly look forward to welcoming you back.

Monika Evans, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

We always try to stay here when in town visiting friends and family. On a recent visit we had been upgraded to a 2 bedroom suite ( we were traveling with our daughter and son in law). The preceding party extended their stay and all that was available was a smoking suite. Monika Evans, the general manager, went above and beyond trying to fix things- she put us up in 2-1 bedroom suites and then the next day ( when our 2 bedroom was ready) moved ALL of our belongings while we were visiting family. She apologized profusely which was not necessary- not her fault the other party extended their stay. The complimentary pass to the gym Fitworks is a nice bonus- brand new and clean.
Also- try the Dinglehouse Pub for a great selection of craft beers and pub food. The Vietnamese cafe next door ( Budina) was excellent!! There's also a Mellow Mushroom Pizza close by- we love Mellow Mushroom when we're in Louisiana!!
Nice hotel- good job Monika!!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jpgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at Staybridge Suites West Chester, responded to this reviewResponded 29 June 2014

Dear guest,

Thank you for your nice review and kind words. I am glad you enjoyed your stay and thank you for being so understanding about the situation.

Thank you again. We look forward to warmly welcoming you back soon.

Monika Evans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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