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“Very hospitable.” 5 of 5 bubbles
Review of Sonesta ES Suites Cleveland Westlake

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Sonesta ES Suites Cleveland Westlake
Ranked #5 of 11 Hotels in Westlake
Syracuse, NY
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very hospitable.”
5 of 5 bubbles Reviewed 29 June 2014

As others have said, the facilities appear a bit outdated, and the Wi-Fi was slow to non-existent. The kitchen, unlike many newer RI's, has a full stove and oven, so if you feel the need to cook a feast, it's there. There are ample restaurants and grocery stores (Giant Eagle) nearby. The hotel is in a quiet area. What I found most charming was the overall hospitality shared by the staff: perhaps the best I've ever experienced at a Marriott property. Breakfast had a nice variety and was quite enjoyable.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vandycuse99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
    83
    63
    33
    10
    13
See reviews for
94
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Morris County, New Jersey
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

Marriott Hotels are good, excellent or better, this hotel s OK. The facility shows it's age. Poorly. Stained carpets, peeling bathroom walls, holes in (interior) doors. Not up to Residence Inn standards, go next door to Courtyard much nicer.

Room Tip: away from the railroad.
See more room tips
  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yamalotz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole UK
Level Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

I Booked the Residence Inn based upon previous stays and could not have chosen a better location or hotel to stay.

Reception was always welcoming, friendly and very helpful and always wanted to know how our day/trip was.

The location is very convenient for downtown Cleveland, Rock Hall of Fame etc, Crocker Park shopping, grocery stores and restaurants are just over the freeway and Cedar Point is a 30-40 minute drive away. Westlake is a very nice neighbourhood and is a short drive from the shores of Lake Eerie where there is a very nice beach.

This Residence Inn was clean and well maintained, yes the décor and furniture is now a bit dated and could do with a makeover, but it is in the corporate style of every other Residence Inn. The beds as with all Marriott locations are super comfortable. The pool and pool area were immaculate and the water was kept very clean. The only thing I would comment on (as has someone else) is that other Residence Inns have gas barbeques, and although they do sell coals in reception, on holiday we all have better things to do than mess around with charcoal.

Breakfast had a very good choice of cooked and cold, fruit, cereals etc, far better than most other chains “free breakfasts”, something for everyone I would say.

Overall a perfect choice

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PointSur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
va
2 reviews
1 of 5 bubbles Reviewed 23 June 2014

In no way does this property justify being a Marriott. I would be disappointed if it was a no name but to be a dark and smelly room like this at Marriott prices is just insane.

Straight out of the 1980's it really needs updated or just a smidgen of care... old is one thing, dirty is another.
.
The location is great, close to Crocker Park and tons of things to do... so surprised if

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank eddie4196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrenta, Director of Sales at Sonesta ES Suites Cleveland Westlake, responded to this review, 28 August 2014
Hello,

Thank you for choosing to stay with us during your time in the Cleveland - Westlake area. We truly appreciate you taking the time to submit a review. Your business and feed is valued. A genuine apology is extended as we did not meet your standards and have left you disappointed. Please know your comments have been shared with all departments heads and each concern has been addressed.

Sincerely,
Catrenta Davis
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canyon, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

Stayed here in June of 2014, with my family. Front desk personnel were welcoming and provided a cold bottle of water and fresh cookies, before directing us to our room. Our room was a double-bed efficiency, with kitchen / dining area, with sitting / tv watching area. Room was a little outdated, but clean and comfortable. The beds were comfortable and we got three nights of good sleep. Residence Inns are always our first choice when staying for extended periods, as its more like staying in an apartment, as opposed to a hotel. The sitting room had a gas fireplace, which I am sure is nice to have in the winter. The shower / commode room was a little small and dim, but the light becomes brighter the longer it is left on. Overall, positive reviews on the room - clean, comfortable, and with adequate storage for hanging clothes. The room didn't come with suitcase stands, which we found odd, as most hotels / motels offer this.

The common areas were kept pretty clean as well, although some of the furniture in the main dining area of the hotel was dated and kind of sticky. Probably from all the waffles made and consumed there! The complimentary breakfast was to the standards we are used to in Residence Inn - hot and plenty to choose from. We enjoyed breakfast all three days we stayed there.

The pool area was very clean, and we used both the pool and the hot tub. The weather was exceptionally cool at night, so we really only used the pool one particular day, and had a great time swimming and relaxing in the hot tub. The only way to access the pool, however, is through the lobby front door, which was kind of odd.

Most RIs have a gas grill near the pool, for patrons to use, but I did not see one at this hotel. Although we had talked about grilling out one night we were there, we ended up running out of time, so the lack of a gas grill really wasn't of any consequence to us. We saw one charcoal grill at the back of the property, but it was covered up with other people, so we didn't bother.

The location was nice as well, and the hotel was just down the street from a number of restaurants, as well as a rather high-end mall. The area around the hotel was primarily commercial, and we felt safe while we were there.

Overall, I would recommend this hotel to other travelers seeking accommodations in the area. Clean, comfortable, safe and welcoming.

Room Tip: We stayed in a room at the back of the property and it was very quiet there.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Milelogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

It's always a pleasure staying at the Marriott Residence Inn in Westlake. The staff are friendly. Breakfast always fresh. My room was kept clean daily. They can even do their grocery for you when you're out. A walking distance to Crocker Park which is an area of stores and restaurants. Highly recommended.

  • Stayed July 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vv0280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sonesta ES Suites Cleveland Westlake

Property: Sonesta ES Suites Cleveland Westlake
Address: 30100 Clemens Rd, Westlake, OH 44145
Phone Number:
Region: United States > Ohio > Westlake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Westlake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
Sonesta ES Suites Cleveland Westlake Ohio

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