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“Dirtiest Hotel I have EVER Been Too” 1 of 5 bubbles
Review of Days Inn Willoughby/Cleveland

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Days Inn Willoughby/Cleveland
Ranked #5 of 6 Hotels in Willoughby
Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dirtiest Hotel I have EVER Been Too”
1 of 5 bubbles Reviewed 12 September 2013

My parents, sister, my 2 children, and myself stayed at this hotel on 9/2/13 and it was the dirtiest hotel we have ever stayed in. After driving for hours and being at the hospital until 4am, we arrived at the hotel exhausted. They required us to book the room for two nights because it was time for check in yet and we figured we wouldn't be up and out of the hotel by check out time. We asked for adjoining rooms and we first noticed how dirty it felt when we walked in. In my parents room, the room was slightly ajar when we got there, it didn't completely close, someone had used the toilet and did not flush, and the hair dryer had been ripped out of the wall. In the room we stayed in, the shower curtain was disgusting, there was a spider on the ceiling, and the towels were stained. To make matters worse, after about 5 minutes of the kids walking on the carpet, their feet were completely black! When we checked out of the hotel, the fire department was writing them up for multiple fire violations (which sounded like it was not the first time they had been there) and we shared our experience with the fire department and the person behind the desk. I would stay clear of this hotel and drive a few miles down the road into Mentor and stay there.

Room Tip: Choose a completely different hotel
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  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kayleighnantsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Manager at Days Inn Willoughby/Cleveland, responded to this review, 20 November 2013
Thank you very much for taking time to share your views about our Hotel. Reviews such as yours are most welcome and it motivates us even more to further improve our services that our guests have enjoyed over the years we are in the business. It is unfortunate that we never had the opportunity of providing the accommodation to your exacting preference but we assure you that we are as well most capable of providing flawlessly, superb quality of service to all our valued guests. We appreciate your time in sharing your views about our hotel. We look forward to another opportunity of providing accommodation to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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394 reviews from our community

Traveller rating
    35
    52
    88
    99
    120
See reviews for
187
72
43
53
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Romeo, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

The hotel is convenient to I 90 but that's all. The staff was very friendly and helpful. Hallways showed chipped paint and much needed repair. Capet in room dirty but room seemed clean. No restaurant on the property but a short drive to several.

  • Stayed August 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pdgrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Manager at Days Inn Willoughby/Cleveland, responded to this review, 20 November 2013
Thank you for your positive review of our hotel. We will ensure to maintain the quality of service that you are most comfortable and great breakfast experience to enjoy during your next visit in our Hotel. We are looking forward to welcoming you again during your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Shade
1 review
2 of 5 bubbles Reviewed 21 August 2013

not so great bath tub was dirty ans stains on the sheets breakfast was poor and where the food was dirty

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank Louis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Manager at Days Inn Willoughby/Cleveland, responded to this review, 20 November 2013
We appreciate your review and bringing to our attention the details we needed to make more improvements. We assure you that your comments are valuable to us as we use them as reference as we evaluate the areas in our Hotel that require further consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Willoughby/Cleveland

Property: Days Inn Willoughby/Cleveland
Address: 4145 State Route 306, Willoughby, OH 44094-9269
Phone Number:
Region: United States > Ohio > Lake County > Willoughby
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Willoughby
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Willoughby/Cleveland 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Days Inn Cleveland/Willoughby Hotel Willoughby
Days Inn Willoughby/Cleveland Ohio

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