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Days Inn Willoughby/Cleveland
Ranked #5 of 6 Hotels in Willoughby
Mount Pleasant, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Agree with tired”
2 of 5 bubbles Reviewed 3 June 2014

Was not my choice based upon reviews I had read but had to go along with other members of our party ranging in ages from 3 to 83.

Asked to have the best rooms possible to be able to write a better review for them but most of the ones posted are pretty accurate.

Although basically clean room ( not dirt or hair when I wiped everything down with a wipe)..

My room had no bed skirts & box springs showing were dirty..also dirt that should have been vacuumed up could be seen under bed & behind nightstand. ..But behind refrigerator & microwave was Ok when I had to get to outlet .

In addition the bathroom ceiling was cracked & moldy and the bottom side of the bath mat was mildewed.

The sheets & pillows & blanket seemed clean with no stains but the underside of the bedspread was another story... Not good.

The pool area was clean along with the continental breakfast area & the staff was nice & as helpful as possible.

The front entrance door to lobby was not so clean & the lawn area in the center courtyard was all grown up. ( did not see any garbage there tho).

The carpet was vacuumed free of loose dirt but was old & did not give you the impression of being clean. Air conditioner in my room was old but was not too hot that day so can't say how well it worked.

The building itself was older & constructed more sturdily than some so it seemed to be pretty quiet with out the noise transference that some newer motels have.

The rooms that the others in my party were in were a little more updated as to décor..
so they seem to be trying to update slowly .

Our rooms had Refrigerators, Microwaves, coffee makers & flat screen tv that were clean & worked well.

Carpet is a very big factor & should be replaced as soon as possible.

Is in walking distance of fast food & gas station but no other dining that I could see.

I can not say that I would never stay there again but would show up early enough to see the room & if any improvements had been made & would have alternate plans if not.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Guest Relations Manager at Days Inn Willoughby/Cleveland, responded to this review, 5 June 2014
We thank you for taking the time to write a review regarding your recent stay with us. We want to assure you that your voice is of utmost importance to us, and your feedback will help us correct our deficiencies and improve our services.

Our housekeeping team will be informed of your comments regarding some areas of the room that were not thoroughly cleaned, so they can implement corrective actions that will ensure that all our rooms are impeccably clean. It is our desire to provide our guests with a great room to stay.

We are indeed slowly updating our facility to make it more attractive and comfortable in order to enhance the positive experiences of our guests. In addition, we are working on furnishing all our rooms with appliances that will make our guests' stay easy and enjoyable.

We sincerely hope that you will visit us again, so we may be given an opportunity to put our words into action and provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

Traveller rating
    36
    58
    92
    101
    126
See reviews for
191
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59
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
1 review
1 of 5 bubbles Reviewed 20 May 2014

Very tired property. Needs updating badly. Room was dirty and the bath was very bad. Would not stay here again. The décor is old, old, old and depressingly poorly maintained. Should be gutted and totally refitted.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Joan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Guest Relations Manager at Days Inn Willoughby/Cleveland, responded to this review, 24 May 2014
We sincerely apologize for failing to live up to your expectations. You can be assured that all your comments will be addressed.

Please know that we have plans to remodel our property and to update our facilities to enhance the positive experiences of our valued guests.

Your comments on the state of the room and bathroom will be communicated with our housekeeping department although they follow a routine that involves cleaning all our rooms and common areas each day. We understand full well that guest satisfaction cannot be achieved with rooms that are not impeccably clean and comfortable.

We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Le Mans, France
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 14 May 2014

How much do bed sheets cost? Are they so expensive that the manager could not afford to change the sheets that have holes in them? And what about bleach? Can't the manager buy some to clean up the mold around the tub? And can't they hire someone who understand english or at least who cares about the customers? When we got there at 10pm, we asked for a rollaway bed and the guy told us that it was 15$ and that he needed a credit card which we gave him (he entered it in its computer). He said he would bring it to us right away. 30 minutes later, not seeing anything coming, we went back and he said he would'nt bring anything until we'd give him a credit card. We gave it again. 20 minutes later, he brought the bed and said the sheetS were inside. We opened the bed and there was only one sheet (no blanket, no pillow). We tried to call, but there was no answer so we gave up and used sheets and towel. And the worse was that this must have been a bed from 1977 because it was really unconfortable and you could feel the springs.
Last thing, it seems that they charge you 1$ per day for the use of a safe in the room, wether you use it or not. What a scam.

Room Tip: Bring your own inflatable mattress.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulFortin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Guest Relations Manager at Days Inn Willoughby/Cleveland, responded to this review, 20 May 2014
We sincerely apologize for failing to meet your expectations. This deeply saddens us, as we put great value on guest satisfaction.

We truly regret that your experience did not reflect at all our room standards. You can be assured that your comments will be shared with the head of our housekeeping department for proper corrective measures to be employed. It is our desire to have our guests visit us again, and this cannot be achieved if their comfort is compromised.

We will investigate your comments regarding the rollaway bed and being asked to provide your credit twice. We run a legitimate business. We do not have any dishonest or fraudulent designs.

We hope that you will consider staying with us again so that we may be given a chance to change your perception of our hotel and provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Willoughby
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 May 2014

While the room was clean enough there was an awful smell that permeated in the room and out into the hallways. It smelled like someone had been cooking and it was not a pleasant smell. Also thought charging $15 extra for a roll away bed was a bit much.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Days Inn

Helpful?
1 Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Guest Relations Manager at Days Inn Willoughby/Cleveland, responded to this review, 20 May 2014
We sincerely apologize for failing to live up to all of your expectations. Your review is important to us, as it will help us identify problems and take corrective measures.

We regret that you encountered an unpleasant odor in your room as well as in the hallway despite our housekeeping staff having cleaned both areas prior to your arrival. Rest assured, your comments will be communicated with the head of our housekeeping team for proper corrective measures to be implemented.

We are sorry that you do not agree with the amount we charge for a rollaway bed, but we conduct studies before imposing prices to our services.

We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
2 reviews
1 of 5 bubbles Reviewed 6 May 2014

My husband and I stopped by another days Inn on our way home for Canada for a little nap before heading home. We checked in the room it was very dirty and the towels were not cleaned. I would've left but it was 2 am and we both were so tired, so we decided to stay. After laying down the sheets on the bed were old and felt worse than fleece. The bathroom sink drain didn't work we had to remove it before we could brush are teeth so the bowl wouldn't fill up. I would never stay at this hotel again.

Room Tip: none room was to dirty
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Vernetta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOhio, Guest Relations Manager at Days Inn Willoughby/Cleveland, responded to this review, 8 May 2014
We sincerely apologize for failing to meet your expectations. We are deeply saddened by your review, as we put great emphasis on guest satisfaction.

We want to assure you that we will address your comments regarding the room sanitation, furnishings, and plumbing fixtures. Although our housekeeping staff cleans our rooms on a daily basis, your feedback will be communicated to the head of the department for proper corrective actions to be implemented. Likewise, we will ask our maintenance team to inspect the sink in the room you occupied and fix any issue they will find aside from it not draining properly. We truly regret that what you experienced did not reflect in any way our room standards.

It is our hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Willoughby/Cleveland

Property: Days Inn Willoughby/Cleveland
Address: 4145 State Route 306, Willoughby, OH 44094-9269
Phone Number:
Region: United States > Ohio > Lake County > Willoughby
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Willoughby
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Willoughby/Cleveland 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Days Inn Cleveland/Willoughby Hotel Willoughby
Days Inn Willoughby/Cleveland Ohio

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