I've been here three times and am hesitant to try it again, quality and service have been very erratic. One visit was great, good coffee and great service, we even had someone come to the table and offer refills. The other two - terrible. Both times the coffee was literally the worst I ever had, bitter and almost undrinkable, and the service was horrid, really slow. I've been in Starbucks and they can run through a line of 10 people in minutes, here I waited almost 20 minutes while two servers made a couple of frappachinos and scooped out two ice creams. Pastry is also erratic, the brownies are good but I only saw them once, and the muffins they tend to usually have were hard as a rock.