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“Smells clean. Like, really really clean. Like, burning my nostrils.”

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Courtyard Cleveland Willoughby
Ranked #2 of 6 Hotels in Willoughby
Boston, MA
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Smells clean. Like, really really clean. Like, burning my nostrils.”
3 of 5 bubbles Reviewed 23 August 2013

I've stayed here a few times for business. It's a perfectly nice place. Good service, lobby in good shape, rooms are relatively up to date, bed was comfy enough.

My only two complaints are:

The gym is very small, and a few of the handful of machines were out of order.

Both times my room smelled so clean it almost gave me a headache. It was like someone unloaded an entire can of air freshener in there. Too much.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GilFennerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

Traveller rating
    30
    58
    28
    11
    6
See reviews for
43
26
6
42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
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English first
Boston, Massachusetts, United States
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 12 August 2013

Decently sized rooms, revamped lobby, reasonably clean (showers could use some work) and decent check in / check out speed. Overall nothing to complain or write home about.

One pleasant surprise was that the food and drinks served in the hotel lobby / bar area are reasonably priced, making them far cheaper than other hotels I've stayed at.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkarolian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 August 2013

Stayed at the Courtyard by Marriott in Willoughby Ohio for 4 nights on business. Check in was fast and our room was clean and the bed was comfortable. Complementary breakfast not included, not a big deal since café in the lobby area was fine. Would definitely stay there again.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank f1guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
209 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 23 July 2013

We grew up in Cleveland Oh so when we visit we have many places/people to go to see/ visit and have found that Courtyard by Marriott Cleveland Willoughby the perfect location to stay!! But the best news is it is a very comfort hotel with a clean, with a nice size room,and a comfort bed The staff is excellent, helpful and cheerful which is always a plus. My only suggestion would be to offer a free continental breakfast or one that would be deeply discounted, but this is not a deal breaker as there are plenty of restaurants around the hotel to pick from!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 July 2013

After staying several places on a family road trip this hotel was a gem. We have stayed at Courtyard locations in the past and this one did not disappoint! The room was clean and comfortable and the hotel decor was very appealing. The lack of free continental breakfast is not forgotten but also not a deal breaker. The staff were very friendly and helpful in tracking down our rewards account. Not a bad place to see 4th of July fireworks from the parking lot either!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
108 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 7 May 2013 via mobile

Second visit and we are loyal Marriott people. They rarely disappoint. Staff was excellent. Bad luck booking with middle schoolers who ran noisely everywhere until after eleven pm. Pool area couldnt be used by anyone other than them. Parents were in view but not engaging kids to tone it back. Running halls towards 11:30 pm was annoying tad bit. Best advice just check if LL are staying before booking.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coldwater, Michigan, United States
Level Contributor
9 reviews
4 of 5 bubbles Reviewed 18 March 2013

I have been staying at this hotel every few weeks for the last few months because of work. It is always clean, the staff always nice, and easy to get to. The steakhouse right across the street is easy to get to and has great food. As long as my job keeps sending to the area for work, I will continue to stay at the Courtyard!

Room Tip: Ask for a room on the side of the hotel NOT facing the highway! It is much quieter.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topher78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WlbyCtyd, Director of Sales at Courtyard Cleveland Willoughby, responded to this review, 4 April 2013
Dear topher 78,
Thank you so much for taking the time out of your busy schedule to post a review of our property. This is helpful both to our management and to our future guests! We look forward to serving you during your next business trip to the area. Please let us know If we can do anything to make your stay more comfortable!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Cleveland Willoughby

Property: Courtyard Cleveland Willoughby
Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Region: United States > Ohio > Lake County > Willoughby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Willoughby
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Travel Republic (UK), Ebookers, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Courtyard Cleveland Willoughby reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Marriott
Willoughby Courtyard
Courtyard Cleveland Willoughby Ohio

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