We stayed at the Courtyard in Willoughby because of it being close to the Cleveland Clinic. This was our first stay at this location and likely our last. The first room we were given had a non-operating toilet - which we didn't discover until we were mostly unpacked. We requested a new room instead of waiting for it to be fixed since we were so tired. We were promptly given a new room - which was clean and a decent size. Unfortunately, the decor is really bad - ugly wall paper and a loud, dusty A/C heating system. The mattresses are awful, lumpy and really hard. The pillows are so flat we had to stack them up. The pool and hot tub were so dirty and smelly we immediately left the area - although a quick look in the morning revealed it smelling a little better, but still a slimy looking film over the water. If they closed the pool for repair earlier in the month, they might want to look at doing it again! The only saving grace of this location is how close it is to restaurants, stores and shops. It's also easy access on and off the highway. Overpriced breakfast and staff that was "average" will not bring us back here any time soon.
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- Also Known As:
- Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
- Courtyard Willoughby
- Willoughby Marriott
- Willoughby Courtyard
- Courtyard Cleveland Willoughby Ohio