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“Very Disappointing”

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Best Western Wooster Hotel
Ranked #2 of 8 Hotels in Wooster
Certificate of Excellence
Reviewed 4 August 2012

I liked the room somewhat. However, the real issue is in billing. We were inappropriately and illegally billed for a reservation that we didn't make. When we contacted the owner, he ignored phone calls, he ignored e-mails, to the point that we had to get the Better Business Bureau involved. The stay itself probably would be 2 stars (hotel is a little old, nothing done about a loud group making obscene amounts of noise), but the fact that the billing was so poor drags it down even lower. If I could give zero stars, I would.

  • Stayed: June 2012, travelled with family
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Thank log1324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (382)
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363 - 369 of 382 reviews

Reviewed 17 July 2012

Nice place with very clean rooms. Very close to everything in Wooster.

  • Stayed: July 2012, travelled with family
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Thank cljgerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

This hotel was built when we attended the College of Wooster in the 1970's - and it looks like it in many ways. The lobby looks just the same, as does the breakfast area, which used to be the dining room. The lounge has not been updated, either. Public areas were mixed - the frame around the elevator was quite banged up on the third floor and the elevator itself is PAINFULLY SLOW!

The rooms are small, although our king-size room on the third floor had relatively updated decor and a flat-screen TV. I was disappointed that there was no refrigerator or microwave. The bed was comfortable, as was the recliner. We were able to easily regulate the temperature.

Our check in experience was mostly positive and friendly, but I was not welcomed as a Best Western Platinum Rewards member, did not receive a welcome snack or beverage, and was not offered an upgraded room - even though the property did not seem to be full. I sure hope I get the 250 bonus points mentioned on the BW website since I was not offered a welcome snack/beverage.

The "deluxe" breakfast was just so-so. The pre-formed "omelets" were a bit dry. The only fruit selection was apples - very small ones. And, I wish there had been larger coffee cups.

Check out was difficult - we were using a Best Western gift card and the clerk had NO IDEA how to accept it. She contacted a manager by phone, who suggested that I leave behind a card with nearly $400 on it and they'd mail it back to me once they figured out how to run the transaction. NOT!

Finally, I cannot fathom how this property can justify charging a AAA rate of $115+ for a weekend stay on a weekend when no College of Wooster events were scheduled. I pay far less for king sized rooms at most Best Westerns, unless they are in MAJOR tourist areas or very large cities. Yes, this property is located close to downtown and college attractions, but I don't believe the cost is worth the value received. We selected Best Western to collect rewards points and "finish off" the spring gift card promotion, but I will consider another property when we visit again.

  • Stayed: June 2012, travelled as a couple
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Thank buckeyesrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2012

We stayed one night and 1 and 1/2 days. The hotel is located in Liberty street where several good and fun restaurants are located and also dome artsy stores. The service was friendly, but minimal. Hotel needs a major facelift ing. The towels looked gray, not white, and no service to the room at all, not even to bring you a towel that we were missing. The walls by the elevator and hallways looked dirty. Buffet breakfast was available free of choice, but juice was watery and in comparison with other motels we have stopped by in other places, this service scores a lot lower in our minds. We do not recommend this hotel.

Stayed: May 2012, travelled with family
Thank C_CG65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2012

Our daughter made the arrangements for our stay with hers, so we could see our granddaughter who attends Wooster College, and was in a concert. The beds were comfortable, and everything was clean & the room looked comfortable to stay. The breakfast was continental, with a waffle iron, so you could make your own. A nice touch. Our daughter stays here with her husband when they come to see their daughter. People at the desk were friendly. We would stay here again!!!

  • Stayed: April 2012, travelled with family
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Thank Colleen073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Had to make a business trip into Ohio the last week of March. We booked this hotel for several of our people sight unseen and had no regrets. It is still in process of being updated, however, the beds were very confortable and the facilities were good. The staff, Steve in particular, were so very helpful in giving directions, recommending good eating places, etc. The location is ideal for the business traveler as there are any number of good restaurants within either walking distance or short drives. They have a work-out facility and a reasonably good hot breakfast available. We also used one of their conference rooms and the staff kept us well supplied with the requested coffee and water. Friendly overall. Would definitely stay there again. Quaint area right in the heart of Amish coountry.

Room Tip: Spa rooms are available.
  • Stayed: March 2012, travelled on business
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1  Thank Ushie_40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa W, Manager at Best Western Wooster Hotel, responded to this reviewResponded 24 May 2017

We are so pleased to hear that you and your team enjoyed your stay. Steven is the owner of the hotel and is a hands on owner which is hard to find, so glad he was able to assist you with the information that you needed.
It is also great to hear that you used the work out facility, our work out facility is much larger than the average hotel, plenty of room to work out and get your day started off right.
You are correct in stating the location is ideal for the business traveler and with our 5 conference rooms, we can assist most groups with any business training needs.
We love to hear that you would definitely stay with us again and look forward to your next visit. Thank you again for the review and have a very blessed day.
Teresa Bright, Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2011

I must have stayed at a different best western than the previous "best hotel ever" reviewer, because my experience couldn't have been more dissimilar. From the missing panel with exposed glue in the lobby, the rippling carpet in the hallways and the super stinky perfume they apparently sprayed everywhere - to hide god only knows what - to the inedible "deluxe continental breakfast," this place is decidedly sub par. Incidentally, I wasn't the only one who tried unsuccessfully to eat the breakfast in the dark wood-paneled breakfast room that was sorely in need of rescuing from its early 70's aesthetic. An entire table of teenage girls was practically gagging with each bit. The nearly flattened "employee of the month parking only" sign in front said it all. I pictured some disgruntled employee's hasty exit.

  • Stayed: May 2011, travelled solo
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Thank paintertraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Wooster Hotel

Address: 243 E Liberty St, Wooster, OH 44691
Phone Number:
Region: United States > Ohio > Wooster
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Wooster
Price Range: £85 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Wooster Hotel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Our 100 room property is a pleasant blend of updates and original charming features. A warm and comfortable place to rest after enjoying the surrounding attractions of wonderful restaurants, unique shopping, nearby Amish communities or visiting local businesses and colleges. Just a short walk away from The College of Wooster and area local downtown restaurants & shops. We have plenty of free amenities available for the convenience of our guests. Our lobby bar is open Mon-Sat 7pm-11pm for our guests enjoyment. We offer banquet/meeting facilities. (Custom catering available)Our revenue manager will work with you to make sure your event is a success. ... more   less 
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Also Known As:
Best Western Wooster Hotel Ohio
Wooster Best Western

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