A group of coworkers and I tried this place out for lunch while visiting OSU's Wooster campus. We were pleasantly surprised that there were many different options (all seemingly delicious) on the menu. While ordering, a coworker asked if a certain sandwich was cooked in butter (she has a dairy allergy). The waitress said she would make sure they did not put butter on it. Our food took nearly an HOUR - we weren't that large of a group - only 6 - and they weren't that busy since it was lunch. Once it arrived my coworker asked if the sandwich had butter on it, because the bread looked as if it had been soaked in the stuff. The waitress said she had specifically requested that it not be cooked in butter, then left. After taking a couple bites, of course my coworker knew that it had indeed been cooked in butter.... and lots of it. After about 5 minutes, our waitress comes back and says "I guess it was cooked in butter. Do you want another sandwich?" We waited another 30 minutes to receive a new sandwich for her. The manager came to our table during the time to ask how our meals were. My coworker explained the situation. The manager just turned and left...never offered an apology, never offered to pay for her meal. It was very, very odd. When we received our bills, her meal was still charged to her. She had to find the manager to ask that it be taken off. I don't think we'll be back to this place again!
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