We live 30 minutes away, and last night decided we'd go there for dinner. Our two daughters wanted to try it, and though I don't particularly like Asian food, I figured I could order something "American" while they enjoyed the Asian cuisine.
After being seated, we were greeted by a fairly friendly server and drink orders taken. A short while later, the drinks arrived and my youngest daughter (11) had a small spider in her water glass. Server apolagized and brought a fresh glass. When the same daughter opened her wrapped silverware, her knife was still very dirty with dried food.
My wife and daughters ordered off of the Asian menu, and I ordered a Kobe cheeseburger with "crispy" fries. Approx 10 minutes after taking our order she came back and said they are out of the Kobe burger, they only have the small burger off of the children's menu. Their American menu is very limited, so I said that's fine, I'll take the small one. Approx. 10 minutes later, she came back and said they don't have the small burger after all, but they did find a Kobe burger, if that was ok. Of course I said yes. We were in the restaurant for one hour and ten minutes, when our dinners arrived (5 other tables). My "crispy" fries were the most uncrispy I had ever seen. They were almost white and very soft. I asked the server if she could take them back and have them make them crispier. She grabbed a play off a table and while we were trying to transfer from my plate to her plate' she asked if its ok if she touches the fries with her hands.
After taking the fries, we ate our food (burger was very well done but had good flavor). After we were all done and hadn't seen our server since she took my French fries, I got up and went to the bar to ask someone for our check. They went and told her. When the server came out with our check, she brought the fries along out and asked if we wanted them boxed. She went over to the register to cash us out and asked if everything was ok. I told her I'd be lying if I said yes, and mentioned some of the things that went wrong. She said she knows the fries took really long. There was no effort to make anything right or referring me to a manager. Se charged us full ($65), I paid and left. I will never ever go back to this place again.
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