My son's baseball team stayed at this hotel due to it being close to the ball park. We checked out at 11:00 AM on Sunday. That evening my son realized he had forgotten his phone on the nightstand between the two beds. I called that same evening. I was told they would check with the cleaning staff. They stated nobody had checked into the room we stayed in. I called the next morning and they said nobody had found the phone, and suggested we probably lost it somewhere else. We checked our phone history and a Tulsa # had been called. I called the hotel back to inform them that this # had been called by my son's phone. I then received a call back from them asking me to send proof of the # and asked if I had insurance on the phone (yes, but it cost me $75.00) I sent them the proof, only for them to tell me that the number on our history was their housekeeper's #, and she has worked for them for a long time and she checked her phone history and it did not show she received a call from my son's #. I continued to try and explain. The simple fact is ...that # showed up, and that one of your employees has taken my sons phone and are lying to you about it. They are being dishonest! I find it pathetic that the owner Sonya (I believe was her name) had proof that her employee had obviously had my son's phone or knew who did, and she did absolutely nothing about it.
I will never stay at that hotel again, as they continue to employee a thief!
- Official Description (provided by the hotel):
- Smoke free facility with heated indoor pool and hot breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Broken Arrow Comfort Inn