Very poor customer service at front desk...checking in and checking out. I called in the morning to make room arrangements. A lady by the name of Christy answered the phone. She made me feel like I was intruding on her time. She was very short and rude to me when I asked for a down stairs smoking room. She told me it would depend on what time I arrived on which room I received. I explained that I was handicapped and could not climb stairs. She advised me that she would write prefer down stairs by my name but that would not guarantee me a room down stairs. When we arrived there was another lady at the front desk my fiance advised her of the situation she was very accomodatine. The next morning at check out...a different lady was working. She was more worried about texting on her cell phone then assisting customers trying to check in and out. We have been coming here for at least 15yrs. It will be a very long time before we come back..if we do ever come back.
- Official Description (provided by the hotel):
- This Hotel has an indoor pool. A fitness center 24-hours, also a business center that is 24-hours as well. We have an on-site bar that is open from 4:00p.m to 2:00a.m 7 days a week. There is also a free breakfast from 6:00a.m to 10:00p.m then from 11:00a.m to 9:00p.m a mexican restaurant called Flores they are closed on Sundays. We do have WI-FI the is free to our guest. Our hotel is next door to McDonalds and Wal-mart and just a few Minutes away for the sports complex. ... more less
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- Also Known As:
- Best Western Chickasha
- Best Western Chikasha
- Chickasha Best Western
- Quality Inn Chickasha, Oklahoma