We stayed at the Choctaw Inn last week - what a disappointment. I ran into the manager in the hall when walking the dogs outside, who asked I be sure to write a review of the hotel and let everyone know they accepted pets. As promised I am doing so because it was a nice option for a trip to have them so close to the casino and not have to board them; but beyond that we have nothing good to say about our stay.
We booked a suite at the Inn for two nights the room was small and the bed was only a FULL SIZE for a suite! Upon entering the room it smelled like a sewer issue but not in the bathroom area the entire room smelled bad. We got settled and went to the Casino and came back a few hours later to call it a night. The bed was so small. My husband is 6'4" and I barely had any room for myself. I rolled over at one point and knocked the phone off the hook on the nightstand next to my head. We didn't sleep well at all.
The next morning we thought the smell was gone when went to eat, only to come back to realize it was there, we had just gotten used to it. So we decided to check out and not stay the second night because of the small bed, the smell and the fact that the room would be $80.00 more then we just paid for the first night and we were no where near happy with. It ruined our Anniversary Trip. But the fun didn't stop there.....
About 2 1/2 hours after checking out I realized we left three shirts hanging at the hotel. I called the front desk at the Inn and asked someone to help us and they transferred us to lost and found (in the main tower) who said it was "too early" to help us we needed to call back in 2 hours when lost and found items were brought over. But if found they were located we could pick them up in the main tower...... I said I am not driving all the way back there and start back out towards home again; I asked if they couldn't be shipped and me charged for the services if I gave them a credit card. He then told me I would have to send a prepaid box to him to ship my items back and once items were there he would give me the address and further details.
I immediately hung up and called back to the Inn's front desk to ask if they could just ask the housekeeper, or one of them in the lobby, to go down the hall 5 doors to our room and get the articles before someone else checked in. I was told they could not, and I would have to call lost and found as instructed. I asked for the number to lost and found, as I was not given it before he hung up, I was told I would have to call the front desk at the Inn back and then be transferred to them. I could not have a direct number. I did as instructed, actually waited 4 hours, and they said not items had been turned in for our room.
The gentleman at lost and found said he would call over to the Inn and see and see if they finished cleaning rooms and for me to call him back in 5 minutes. I did so as he requeted, only to be told he was now gone for the day and got a whole new person to deal with. I explained the story and he put me on hold and said that he called over to the Inn and that the housekeeper and the supervisor both looked in the room and nothing was found and now someone had checked into the room. I was not happy as I explained that is why I was adamant earlier in the day they checked before someone checked into the room.
In a rage of madness of all that had gone wrong I called the room directly and talked to the gentlemen in the room and he was kind enough to look and said that there we no articles hanging; which means someone has our clothes.
It was only three shirts and it was our fault we left them in the first place; but it is all a sign of the poor quality and customer service there is at the Inn.
We will not return to the Inn, but it is truly a place fit for the dogs!
- Official Description (provided by the hotel):
- The Choctaw Lodge is located less than 400 feet from the Choctaw Casino, Durant. Near Southeastern Oklahoma State University, Lake Texoma, Eisenhower State Park, Red River Railroad Museum and the Johnson Creek Recreation Area. The Choctaw Lodge offers guests free buffet breakfast served from 6:30 am to 10 am, free shuttle to Choctaw Casino, free high-speed wireless Internet access, guest laundry, free parking with room for large vehicles and small pets are accepted with additional charges. Guest rooms offer cable TV with extra stations, free high speed wireless internet access, coffee maker, microwave, mini-fridge, hair dryer, free local calls, air conditioning, alarm clock/radio, iron/board, sofa bed and electronic door locks. Requests are not guaranteed, and will be granted based on availability at check-in. ... more less
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- Also Known As:
- Microtel Durant
- Durant Microtel