My mother and I had a girls night at the casino on November 29th. It was a busy weekend because of the Thanksgiving Holiday and the place was packed. We had managed to book a room at the Choctaw Lodge and were looking forward to staying there for the first time (we are already frequent guest of the Tower & Inn).
When we checked in, the front desk lady whose name I did not catch was very nice/friendly but distracted. I told her I had a free room coupon and she took it and checked us in. She asked for a debit or credit card for the $50.00 incidental fee that would be "authorized" on my card but would be returned to the card once we checked out. Since we have stayed at the tower many times before I knew the drill. I handed over my card and signed the paperwork.
When I checked my bank account on Monday morning, my account had $321.00 pending. I called my bank and they said it was being held for the Choctaw Lodge and they told me to call them to get the funds released. I called and spoke with a lady at the Choctaw Lodge who explained to me that my card and accidentally been authorized for the full cost of the room even though it should have been free. She explained that there was nothing she could do for me and that it would take up to one week for the money to be credited back to my account. She suggested that I call back the next day and speak to a Manager at the Tower.
So today I spent my lunch break on the phone with a desk clerk at the Tower. She also explained that the billing department told her there was nothing they could do to help get my money back to me sooner. I asked to speak to a Manager and was put on hold for 30 minutes. I eventually had to end the call to return to work. No one has called me back or resolved my issue.
I have bills scheduled to be paid as it is the first of the month and now I am in jeopardy of those checks being bounced because my money is being held by the Choctaw Lodge. I am very dissatisfied with the customer service I received and believe someone should have been able to help me.
This was a mistake made by the Choctaw Lodge and they should have made it right for me.
- Official Description (provided by the hotel):
- The Choctaw Lodge is located less than 400 feet from the Choctaw Casino, Durant. Near Southeastern Oklahoma State University, Lake Texoma, Eisenhower State Park, Red River Railroad Museum and the Johnson Creek Recreation Area. The Choctaw Lodge offers guests free buffet breakfast served from 6:30 am to 10 am, free shuttle to Choctaw Casino, free high-speed wireless Internet access, guest laundry, free parking with room for large vehicles and small pets are accepted with additional charges. Guest rooms offer cable TV with extra stations, free high speed wireless internet access, coffee maker, microwave, mini-fridge, hair dryer, free local calls, air conditioning, alarm clock/radio, iron/board, sofa bed and electronic door locks. Requests are not guaranteed, and will be granted based on availability at check-in. ... more less
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- Also Known As:
- Microtel Durant
- Durant Microtel