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“Average but ok”

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Best Western Hensley'S
Ranked #1 of 11 Hotels in El Reno
Certificate of Excellence
Texarkana, Arkansas
Level Contributor
5 reviews
5 hotel reviews
“Average but ok”
Reviewed 27 June 2014

Check in was fairly simple and easy. Upon checking into our room, we realized the a/c had been turned completely off and the room was intensely hot!! I called the front desk to ask about a fan and the desk clerk basically laughed at me for even asking about a fan since the hotel provides a/c. When we went to breakfast the next morning, there was a young adult sleeping in the lobby area by the front desk. I found that to be a little unwelcoming to anyone coming in the door. I am not sure if it was an employees relative or what. The breakfast was ok but nothing special and kinda crowded. Checkout was ok and no problems.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 30 June 2014
I am so sorry that you had a bad experience at our motel. You can be assured that the issue you encountered with my clerk will never happen again. We do have fans on the property for the use of the customer, and many of our guest request them. I did some investigating and found out that the young men on our seat out front was with his parents who were eating in the breakfast area. I hope that you will give us another chance to prove that we want you to have a special experience at our property.
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185 reviews from our community

Traveller rating
    105
    46
    22
    10
    2
See reviews for
52
62
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27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
United States
1 review
Reviewed 19 June 2014

It's not an upscale place with modern decor, but it's clean and in good shape. The bathroom and counter were spotless, and I saw nothing out of order. The room furnishings were comfortable and functional. Ice and pop machines were conveniently located in each building. The staff at check-in told me all the details and was friendly, too. Even though it seemed busy with lots of other guests staying, the room was quiet and I wasn't bothered with any noise.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 23 June 2014
Thank you so much for your review. Yes we are an older property, but we strive to offer clean secure rooms for all of our guest, with a very friendly staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duncan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

While staying here we returned to our room and noticed the cleaning staff was cleaning our room, So I stayed in my car until she finished. She literally cleaned every surface in our room including wiping down the picture frames on the wall. She was quick and efficient. Absolutely the cleanest rooms around at a great price!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandi12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 18 June 2014
Thank you so much for your review. We are proud of our housekeepers, and we insure that they do a very through job on the rooms.
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Stockton, Missouri, Usa
2 reviews
Reviewed 13 May 2014

Cost was higher than expected for condition of hotel. Needed exterior Maintainance. Bedskirts were a wrinkled wadded up mess. Exterior door knob did not catch: door would not stay closed unless bolted with the lock. I had elderly family next door I needed to pop in on, and doors has to be bolted each time One went in or out. Breakfast was very good, in room coffee better than most.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 15 May 2014
Thank you so much for your comments about our motel. We apologize to you about the doors, we are in the process of replacing the weather stripping on all of the doors, and right now it does require some adjusting to our doors. And I would also like to apologize about the bed skirts, I will see that this is corrected. Please give us another chance.
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Manchester
2 reviews
Reviewed 5 May 2014

This hotel thoroughly satisfies my need for two important things when I travel. One, the cleanliness of the rooms is remarkable! The bedding is great, and the lighting is fine, but the glowing bathtub says it all! Two, the breakfast is positively the best we've encountered at a chain hotel providing a complimentary breakfast. Yum!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 7 May 2014
Thank you so much for your kind comments. We as an older property strive to have the cleanest rooms. And it is good to hear that we have accomplish this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
Reviewed 28 April 2014

When making phone reservations, the staff person was most helpful. Upon arrival, the person checking me in turned out to be the person with whom I had made reservations and she remembered our phone conversation. Made me feel "special" right away. Staff was also helpful in giving us directions to the events we needed to attend.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Connie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 30 April 2014
Thank you so much for your kind comments. It is always good to hear that our staff is doing their jobs correctly. We want every guest to feel special, because to us they are.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffeyville, Kansas, USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 April 2014

We loved this hotel! There was no noise from room to room. No water noise running down the wall from upstairs. VERY CLEAN. Very comfertabe bed! Good size room! Good hot breakfast. The staff GREAT very helpful. We would recommend this hotel.Can not wait to go back! ALL THIS FOR A REASONABLE AMOUNT!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope F, Manager at Best Western Hensley'S, responded to this review, 14 April 2014
Thank you so much for the nice comments. We do try to keep our property up to date with comfortable for our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hensley'S

Property: Best Western Hensley'S
Address: 2701 S Country Club Road, P.O. Drawer 1089, El Reno, OK 73036
Phone Number:
Region: United States > Oklahoma > El Reno
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 11 Hotels in El Reno
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Hensley'S 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hensley`s Hotel El Reno
Best Western El Reno
El Reno Best Western
Best Western Hensley'S El Reno, Oklahoma

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