My family was moving across country from California to Tennessee. We stayed in this hotel because we like the Choice Hotels, and it was the less expensive hotel in the town of Elk City. We stayed on February 5th in room 310, which is a HUGE suite with two queen beds and a king bed. We got in around 8 pm. My wife noticed a bug on the king bed, but thought nothing of it and killed it. We also noticed a large one on the wall and I killed it. (1/2" long). We'd never seen bedbugs before, and thought this one looked like a small roach. Around 10 pm, after our infant daughter had been sleeping for an hour in the bed, my wife checked once more and we found more bugs. I took a live bug on the pillow to the front desk along with the larger one I'd killed earlier. The gal at the desk identified it as a bed bug. She gave us plastic bags to put any clothes in and moved us to a similar room in 410. It was after midnight by the time we got our children back to sleep and thus we got a late start the next day on our trip.
I approached the same girl at the front desk to ask about discount/comping the room since $123 should come bug free. She said she couldn't do anything, but would talk to the manager and call me back that day. This was a month ago! I have called the hotel 6 different times, sent multiple e-mails, and even called corporate. The Choice Hotel Network said that they would have to call me within 72 hours, yet I've heard nothing.
In addition to the poor customer service and health-code issue, the breakfast was meager and the room was outdated somewhat, especially the bathroom, where the grout was chipped and dirty. While I am loyal to the Choice Network of Hotels, I will not stay in this hotel again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Choice Hotels, Expedia, Agoda, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Comfort Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Elk City
- Elk City Comfort Inn