Last stay, which I reviewed, was fairly encouraged by a brand new hotel with lackluster service. This stay confirmed my suspicions that the building will not hold up well over time, and that this location apparently prints money with oil field service needs, as they clearly aren't going for the "differentiate based on customer service" strategy. One of the poorest values of any SH suites i have stayed at.
The room I was assigned had a very strong, strange smell. Not sure if it was a "smoking treatment" or a dampness issue, but it would have been unbearable for a two night stay.
In addition, the wall thermostat was replaced with a sign that said it was "fried due to recent storms" and to "use the controls on the window unit". Go to the window unit, and it has a plate blocking the controls saying "use the thermostat on the wall".
Thankfully had not lugged all the bags up to the room yet. Came down, disturbed the desk attendant while she was eating her Domino's pizza at the front desk. No apology, barely even looked at me. Yes, you may not care, but a modicum of customer service would be appreciated.
Still a nice hotel and best location for my needs, but probably will try the Hampton next time. Better, hopefully someone will build another hotel in Eni.
- Official Description (provided by the hotel):
- Brand new 100% suites hotel with bar, indoor pool, state of art fitness center, Free hot breakfast in Enid,Oklahoma ... more less
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