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“New hotel already out dated.”

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SpringHill Suites Enid
Ranked #4 of 15 Hotels in Enid
Reviewed 21 November 2013

First: There isn't much in Enid, so this place is satisfactory for business travel. This hotel may be "new" but from the cracks in the floor of the elevator to the dead bugs on the windows, it doesn't seem new. I am a platinum member, and had to ask for a top floor room. The lobby isn't very business friendly, with only a couple of tables near outlets. The televisions in the room are not set well, so you have to scroll through dozens of static channels to get to the channels that actually come in, (very frustrating). Wi-Fi is fast and easy. Bar is open until midnight, but the beer I ordered was warm. Unfortunately this is about as good as it gets in this area.

I did not get a King upgrade. They have only Pepsi products with no Dr. Pepper option, so that is a downside as well.

  • Stayed: November 2013, travelled on business
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2  Thank gomavs2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for taking the time to complete the review on trip advisor in regards to your recent stay at the SpringHill Suites Enid.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any and all inconveniences you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

We do hope that you will give us another chance when back in Enid. We are going to work on these issues immediately.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Enid.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (103)
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87 - 93 of 103 reviews

Reviewed 31 October 2013

Enid's newest hotel is also its most contemporary. If you like that hard-edged Modern look (think Mad Men meets The Jetsons), you'll like this hotel. It's way out on the edge of town, with Walmart on one side and pasture on the other, so it's not close to anything (but Walmart). But it's new and slick enough that if that new-hotel smell is what you crave, this is the place to be.

I liked the room, and the amenities were mostly up to par. Breakfast was a bit disappointing as they didn't seem to keep up with demand, and there weren't that many people at breakfast to begin with. But I hope they'll do better on my next visit.

Room Tip: Rooms can face all four compass points in this L-shaped hotel. There are no views to speak of, so it...
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  • Stayed: October 2013, travelled on business
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2  Thank lesuerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

I would certainly recommend this hotel and will definitely stay here again. The location is not fabulous, but you could not ask for better service. The hotel is very clean and well maintained. The workout facility is excellent and the bar is pleasant and reasonably priced. The breakfast in the morning is superb, well above par for a free breakfast. The hotel is located on a busy road and is next to a Wal-Mart and a Lowes. If you're not looking for a resort and want a nice place to stay in Enid, this is it.

  • Stayed: October 2013, travelled on business
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2  Thank wrldtraveler80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

We were satisfied with our stay at Springhill Suites by Marriott in Enid, OK. We have never stayed at a Springhill Suites before but we recommend this property. It was clean, and we loved the layout of the room. The breakfast was not the best, but it was not so bad that we wouldn't stay again or recommend this place. If you're ever in Enid, OK consider Springhill Suites you'll be glad you did.

  • Stayed: August 2013, travelled with family
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2  Thank Recommend2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013 via mobile

We stayed 5 days at this hotel while visiting our daughter at Vance AFB. The hotel is fairly new and very modern. It was nice to have a bar on site as there isn't much to do in Enid. We found the layout of the rooms very appealing. The room and common areas were neat and tidy. As for the staff, the housekeeping staff speaks little to no English, closer to no than little. While this wouldn't normally be a big deal, I did approach one of th about changing the pillows in the room, rather than trying to explain she didn't speak English she just said "No" and dismisses me with a wave of her hand. The desk attendant took care of the issue quickly with no problem. As we entered and exited the property from time to time there were different staff manning the front desk, most of them were pleasant and greeted us. There were, however, one or two that didn't even look up at us much less acknowledge our presence. Not that I need that kind of attention but, the lack of customer focus was something I did notice. If we ever have to travel to Enid again we would probably stay here again.

  • Stayed: July 2013
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2  Thank bossguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013

This thoroughly modern hotel was a pleasant surprise. My first time at a SpringHill Suites won't be my last. The facility was clean, the room setup was different and well designed. The employees were friendly, polite and helpful. The complimentary breakfast bar was nothing extraordinary, but was suitable for our needs. We didn't use the indoor pool or workout room, but both looked good. The facility is within a 5-10 minute drive of many restaurants. Overall, I recommend this place highly.

  • Stayed: July 2013, travelled with family
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2  Thank glrob54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2013

Last stay, which I reviewed, was fairly encouraged by a brand new hotel with lackluster service. This stay confirmed my suspicions that the building will not hold up well over time, and that this location apparently prints money with oil field service needs, as they clearly aren't going for the "differentiate based on customer service" strategy. One of the poorest values of any SH suites i have stayed at.

The room I was assigned had a very strong, strange smell. Not sure if it was a "smoking treatment" or a dampness issue, but it would have been unbearable for a two night stay.

In addition, the wall thermostat was replaced with a sign that said it was "fried due to recent storms" and to "use the controls on the window unit". Go to the window unit, and it has a plate blocking the controls saying "use the thermostat on the wall".

Thankfully had not lugged all the bags up to the room yet. Came down, disturbed the desk attendant while she was eating her Domino's pizza at the front desk. No apology, barely even looked at me. Yes, you may not care, but a modicum of customer service would be appreciated.

Still a nice hotel and best location for my needs, but probably will try the Hampton next time. Better, hopefully someone will build another hotel in Eni.

Room Tip: Rooms not facing US412 will be quieter.
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  • Stayed: June 2013, travelled with family
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3  Thank WickedMadTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for taking the time to complete the review on trip advisor in regards to your recent stay at the SpringHill Suites Enid.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any and all inconveniences you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

We do hope that you will give us another chance when back in Enid. We are going to work on these issues immediately.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Enid.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Enid

Address: 5815 K L Dr, Enid, OK 73703-6018
Region: United States > Oklahoma > Enid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #4 of 15 Hotels in Enid
Price Range: £90 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Enid 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Brand new 100% suites hotel with bar, indoor pool, state of art fitness center, Free hot breakfast in Enid,Oklahoma ... more   less 
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