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SpringHill Suites Enid
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Reviews (108)
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69
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All reviewspool tablefront deskmodern hotelseparate bathroomshower areawest end of townnice stayplace to staygreat propertyright next doorrooms are spaciousoatmealhot breakfastwalmartsinkloungemicrowave
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78 - 83 of 108 reviews
Reviewed 14 July 2014

My group of 130 teenagers and 30 sponsors enjoyed the hospitality of SpringHill Suites, in July 2014. With 6 people per room, you might think we were packed like sardines, NOT SO. The space was pleasant, the rooms were clean and functional. The staff was most helpful in my planning for the arrival of 130 teenagers.

Our group created more noise than the other guests, sorry about that.

The breakfast was delicious and filling, Bacon, eggs, pastries, yogurt. Good food.

The staff was star quality, they helped me every step of the way and were so kind to work with.

  • Stayed: July 2014, travelled with friends
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4  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed in a King Suite room. The hotel room was very clean and well laid out with a separate living area. The hotel seems relatively new and is situated on the other end of town. The breakfast buffet was decent but nothing fancy.

  • Stayed: February 2014, travelled with family
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3  Thank SyllyTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

This hotel is the best in Enid. It is still relatively new, and well maintained. It is very clean and up to date. I have stayed 3 seperate times and the staff always accomodates for early/late check in. They were wonderful when I traveled with my small daughter and provided excelent service going above and beyond to ensure we had all we needed. Located on the far west side of town right on the edge of the city, its very quiet.

Room Tip: the large suites are very nice.
  • Stayed: April 2014, travelled on business
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4  Thank travel4workAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

I have to rave about Austin and Derek. They were awesome to work with. I brought a baseball team to Enid. We had 16 rooms. From the first phone call to make the reservation until we check out, they made everything smooth.

The hotel is new. It had everything we wanted. Breakfast was great. Rooms were clean. Overall, it was a great experience staying here.

  • Stayed: May 2014, travelled on business
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2  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 28 August 2017

Thank you for sharing your experience at the SpringHill Suites Enid through trip advisor!

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Patricia White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

First off, this hotel is brand new, I believe 4 months old. Well, here's where the trouble starts. There was a half eaten pizza on the bed. The staff is also very rude and unprofessional. They barely even speak English. The hotel is about 5 miles out of Enid on Highway 412. Maybe that's why there was a mob of ants in the bathroom. I was charged $119.00 plus tax for this place. I called Marriott and they offered me 2 free nights. Could've done better like refund my entire stay. Next time I'm in Enid I'll stay at Holiday Inn express or Hampton Inn and Suites.

  • Stayed: April 2014, travelled solo
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2  Thank Thomas_A903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS-Enid-OK, General Manager at SpringHill Suites Enid, responded to this reviewResponded 8 May 2014

Dear Thomas,

I am sorry that you did not have a good experience during your stay. All of us here at the Springhill Suites pride ourselves in offering our guests the best experience during their stay with us. (As you can see from our previous reviews) We are here to accomodate your every need to make your stay comfortable and enjoyable. Had you brought the issues to our attention, we could have corrected them immediately to your satisfaction.

Our Hotel is on 412 but within the city, right next to Walmart and our staff speak english and some are bilingual. We value each and every guest and take any of their concerns very seriously and we make all the efforts to correct them quickly and efficiently. I can assure you a better experience the next time your here.

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