my husband and i were visiting family in Enid, OK and this hotel was in our price range of about $100 per night. when we got to the hotel after driving for 14 hours, we were greeted by associates who explained their computers were down and thus they would charge my card for the full amount of the three night stay (about $300). i said that was fine and didn't think much of it and was given a reciept for that charge. two days later i saw that not only did i have a pending amount of about $300 from the first charge they did, they also had charged me $98 for each of the two nights we had so far spent in the hotel. they assured me that only the $98 charges would go through and the $300 would disappear. i didn't have enough money in my account if the $300 and the $98 charges went through (since i had only budgeted $300 for about $100 per night for a three night stay) and asked repeatedly if the $300 would go through as i was concerned I would get overdraft fees if they were wrong. the manager told me over and over the $300 charge would go away and treated me as though i was stupid for thinking otherwise; he said "this is how all hotels do this" and made me feel like an idiot. needless to say i didn't trust him and moved money around just in case he was wrong; WHICH HE WAS! after our trip was done i found that not only had the $300 gone through, i'd been charged for three $98 charges for the three nights we stayed. so i paid about $600 for a three night stay in freaking OKLAHOMA!!! absolutely ridiculous considering this was NOT a five-star hotel. anyway, i had horrible service. the manager interrupted me when i called to complain and wouldn't let me tell him my issue. their hotel was nicely maintained but the service i received was deplorable. i DO NOT recommend this hotel ANYONE! i work in customer service so i understand when someone is being a difficult client. but it's awful that i had to second-guess the manager in order to make sure they weren't taking twice as much money from me and overdrawing my bank account. i've filed a complaint with the BBB about them and they've not even bothered to respond to it. and all they did was send me a letter saying they were sorry for my experience. they did refund the $300 but what if i had just trusted them? and what if i had to sue them for all the overdraft charges i would have incurred?? awful, awful service. never staying there again which is too bad for them considering i'm in Enid, OK about once a year.
- Official Description (provided by the hotel):
- Near Downtown, Next to CNB Center, Convention Halls, St. Marys and Bass Hospitals. The closest hotel to expo center and many resturants. Our new rooms and suites are the best in comfort, and absolutely the best value in town. ... more less
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- Also Known As:
- Enid Comfort Inn
- Comfort Inn Enid