We checked in on 7/20/12 and paid cash instead of charging our credit card. The next day we learned that they had charged our credit card for the 2 nights as well. We were lied to from checking in to checking out. I repeatedly tried to explain to her that the card HAD been charged and she continued to argue that it hadn't. I was then told that it was nothing she could do about. What she didn't know was that two other front desk employees had already told us that they would just refund our cash. When I inquired about the refund, I was told that they could not do it if they wanted to because they didn't have enough money in the drawer to do a refund of that amount. Jyll continued to scold us about paying with cash and how they are the only hotel that will even take cash payments instead of credit card. After 45 minutes of nonsense, Jyll says well I can try to RUN the card again. Then she reaches in the drawer which they claimed they didn't have enough cash in and finally refunds our money.
To add insult to injury, Jyll was overheard talking about me at least 3 times after giving us the refund, once by my daughters, once by another family member who was sitting in lobby eating breakfast and once myself. I overheard her on the phone, saying I just went ahead and gave her the refund because she would not take no for an answer. Jyll was very rude and unprofessional to say the least.
- Official Description (provided by the hotel):
- The Quality Inn & Suites in Muskogee, is the only hotel in Muskogee with a Bar/Grill on site,serving dinner. This is also the only hotel in Muskogee offering Banquet and catering for up to 125 people. Breakfast is a Full Hot Breakfast with a variety of items to choose from. Quality service and more value for your money than any other in Muskogee. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Muskogee
- Muskogee La Quinta