After making an advance reservation I was told by a clerk at the front desk that my suite had a "emergency" and would not be available that night. Needless to say I was very upset about this and was lucky to find a couple of rooms in town as it was a busy weekend for the University.
The next day I went back to the Sleep Inn to get the managers business card so I could write and complain about my experience. I was told the manager was there and I could talk to her. I explained my situation to Doris Crawford. She was very helpful and made me feel like she really cared my family and I had to go through this. Because of this very nice and helpful lady our negative experience turned into a very positive and great weekend.
Thank you Doris for being so kind to our family..
- Official Description (provided by the hotel):
- The Sleep Inn & Suites(R) hotel is located just off Interstate 35 and is just four miles from the University of Oklahoma. Additional points of interest nearby include Riverwind Casino, Will Rogers World Airport, Oklahoma Motorsports Complex, Thunder Valley Raceway Park, Alligator Andys and Sooner Mall. Free transportation is offered to the nearby Riverwind Casino. From lively entertainment venues to fascinating cultural events, the city of Norman boasts a variety of things to see and do. Several parks, golf courses, retailers and shopping centers are close by. There are many restaurants in the vicinity.The guests can enjoy hotel features like Non-Smoking rooms, free hot breakfast featuring scrambled eggs, sausage patties, pastries, cereals, juice, coffee and much more, free USA today Monday through Friday, free wired and wireless high-speed Internet access, seasonal outdoor pool, and exercise room open from 6 a.m. to 10 p.m. This hotel provides business travelers with modern conveniences like an on-site meeting room, and access to copy and fax service. The front desk has basic toiletries available 24 hours a day for added guest convenience. Coin-operated laundry facilities are located on the premises and this is a pet-friendly hotel (fees apply). On-site parking is provided and can accommodate most vehicles.The well-appointed and spacious guest rooms are equipped with coffeemakers with free coffee, microwaves, refrigerators, work desks, curved shower rods, hairdryers, 32-inch flat-screen TVs, irons, ironing boards, pillow-top mattresses and satellite TV with HBO. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, getaroom.com, HotelsClick, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Sleep Inn & Suites Norman reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.