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“Good Location but Room Needs Updating”

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Embassy Suites by Hilton Norman - Hotel & Conference Center
Ranked #3 of 24 Hotels in Norman
Certificate of Excellence
Level 6 Contributor
303 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Good Location but Room Needs Updating”
Reviewed 6 September 2013

I must have gotten the worst room at the hotel because I can't rate it excellent like most of the other reviews. In my room on the 9th floor, the showered was too high up to the ceiling, room carpet was frayed, and even a bath towel had frayed ends. One of the beds is too close to the window. The room is clean but not spotless. Had incident with housekeeping failed to clean my room all day. Had to call housekeeping to clean the room at 7pm. The breakfast buffet is good.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canyanyday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 14 September 2013
To our valued guest,

Thank you very much for taking the time to share your feedback.

First and foremost, thank you for having stayed with us. We greatly appreciate your business and we know you have a choice in where you choose to stay.

I do sincerely apologize for any inconvenience caused and assure you we will be reviewing with the appropriate staff members. It is our goal for everyone to have the best room and a great experience. I have no doubt that your feedback will serve to strengthen our process.

Once again, thank you. We do hope to have the opportunity to be of service in the future. Please do not hesitate to let us know if we may be of assistance.

Safe Travels,

Casey
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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English first
Charlotte, North Carolina
Level 5 Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 September 2013

Not a very complicated review - just a great place to stay! Quiet, comfortable, excellent service, great breakfast. Embassy's new design with convention center.

Plenty of parking. Nicely decorated. Wish all Embassy Suites were upgraded to be like this one.

Room Tip: All rooms are great the way the property is situated.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stutide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 5 September 2013
To our most valued guest,

Thank you so much for taking the time to share your feedback. We greatly appreciate your time to express your satisfaction and will look forward to sharing with our team members!

We do look forward to having you return when time allows. Do not hesitate to let us know if we may be of assistance!

Kind Regards,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy, IL
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Facility is clean, comfortable, and the staff is excellent. Easy to find and convenient to everything you need in Norman or Oklahoma City. Price is terrific - nice place for business, pleasure or both.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneL630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 5 September 2013
To our guests from Troy,

Thank you so much for taking the time to share your feedback. We’re glad to see that you found your stay to be enjoyable from both service and cleanliness of facilities!

I will look forward to sharing your comments to our team as I know that they truly appreciate hearing back when our guests had a great visit.

Hopefully, we can look forward to having you return when time allows for business or pleasure!

Do not hesitate to let us know if we may be of assistance!

Kind Regards,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawton, United States
1 review
Reviewed 3 September 2013

Accomodations were excellent from the room to the conference area. Room was fresh and clean. Breakfast had a variety of food that was very tasty. The conference area was roomy and had all the necessary equipment for presentations.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gerald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 5 September 2013
To our guests from Lawton,

Thank you so much for taking the time to share your feedback and for choosing to stay with us for your annual OGA Conference. It is an honor to have been selected to host your meeting and we look forward to seeing you back in the future! We’re glad to see that you found your room to be clean and the food to your liking!

I will look forward to sharing your comments to our team. No doubt they will be happy to know that they helped with creating an overall great experience.

We look forward to seeing you in the future!

Do not hesitate to let us know if we may be of assistance!

Kind Regards,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, Oklahoma
Level 6 Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 August 2013

The Embassy Suites in Norman has comfortable rooms, good food, and a very pleasant atrium area where you can relax, work, or people-watch. The bar staff takes good care of its customers, and the pool and fitness facility are clean and attractive. This hotel can be a little pricey for Norman, OK, but it's possible to find discounts during times when there's no big event going on at nearby University of Oklahoma.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katja J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 30 August 2013
To our neighbors in Norman!

Thank you for taking the time to share your feedback regarding your recent visit. We always appreciate hearing from our guests to understand how the experience was.

We glad to see that you were able to experience the amenities around the property and appreciate your kind words.

We look forward to hopefully being of service when time allows for another visit!

Best,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ardmore, Oklahoma
Level 5 Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 August 2013

The Embassy Suites in Norman, Oklahoma is the typical John Q. Hammons-developed, 10-story atrium-style hotel with attached conference center. My family & I stayed here while I attended a seminar at an off-site meeting center. Deborah, at the front desk, accommodated our request for an early check-in so that my family could go ahead and get situated in the room and the kids could go swimming. In addition, she was able to meet our request of being on a high floor with either a south or west-facing view. In fact, we were able to be in a corner room on the 8th floor with windows facing both directions. It was the perfect location for our family. The complimentary breakfast, as always, was great, offering a wide selection of both hot and cold items. I have never had a bad stay at this hotel, and hope to return often.

Room Tip: The south side facing rooms will have a view of the Westheimer Airport, nearby retail, and the Unive...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scot028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 30 August 2013
To our guests from Ardmore,

Thank you for your feedback! We appreciate your time and for your kind remarks.

I am glad to see that Deborah was helpful in accommodating your needs and will look forward to sharing your comments with her.

We are also pleased to see that you enjoyed your breakfast.

We will look forward to having you return in the very near future!


Best,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holyoke, Colorado
Level 5 Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 August 2013

We normally do NOT stay in pricey hotels such as this, but decided to do so just this one time, since it was a special occasion. We LOVED it, and will stay here every time we're in Norman. We stayed in a Premium Suite, which included a free HOT full menu made-to-order breakfast, AND a breakfast buffet. It also included a manager's reception on weekday evenings, that included drinks & snacks. AND......it included access to a refreshment/beverage center on the floor, so the price was unbeatable for all we got....we couldn't have stayed anywhere else for less, paid for a full breakfast, purchased drinks, pop & snacks for the price we paid for this suite. The clerks, cooks, waiters, housekeeping went over & beyond their duty every time we needed something, and to see that we were taken care of. THANK YOU!!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cookie_1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, 30 August 2013
To our guests from Colorado,

Thank you for your positive comments. Our team will be glad to see that you truly enjoyed your time with us and had the opportunity to experience our Premium Floor and our complimentary cook to order breakfast and breakfast buffet.

Most all of our guests greatly appreciate the value they receive with all of the amenities we offer as an Embassy Suites.

We look forward to your return to Norman and have the opportunity to be of service!

Safe Travels,

Michael

Michael Vance
General Manager
Norman Embassy Suites Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Norman - Hotel & Conference Center

Property: Embassy Suites by Hilton Norman - Hotel & Conference Center
Address: 2501 Conference Dr, Norman, OK 73069-6396
Phone Number:
Region: United States > Oklahoma > Norman
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Norman
#2 Romantic Hotel in Norman
#2 Family Hotel in Norman
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Norman - Hotel & Conference Center 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
The Embassy Suites Norman - Hotel & Conference Center is located in the heart of Norman, Oklahoma just off I-35.We are perfectly situated to be your accommodation for visiting your favorite University of Oklahoma Sooner! If you are in town for business, we are located in the heart of the University North Park Retail and Business Development. We also offer a short drive up I-35 to Oklahoma City as well. If you are looking for things to visit - the Fred Jones Jr Museum of Art, Lake Thunderbird State Park, Little River Zoo, and Sam Nobel Oklahoma Museum of Natural History are all within a short distance of our hotel.Our hotel features two room suites with separate bedroom and living areas, free cooked-to-order breakfast, complimentary Manager's Reception, and excellent cuisine at the North Park Grill. We also offer over 50,000 sq. ft. of meeting and event space. Come stay at the Embassy Suites Norman on your next visit to Norman. ... more   less 
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Also Known As:
Embassy Suites Norman Hotel Norman

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