We had stayed at the Hilton Garden inn (3 rooms plus 5 adult breakfasts at $9.95 and 3 children's breakfasts). We had been quoted a price of $79.00 (by telephone). When we checked out, the price was $179.00, I later called and inquired whether we had been over charged and was told that was the price of a room on the night there was a (OU) football game. I accepted the explanation and called this morning to inquire as to whether there had been any cancellations for September 24, 2011. There had been a cancellation. But I was informed that if we wanted to stay 9-23 and 9-24 that the price would be $179.00 ( plus tax) per night or, if I only wanted the room for one night (9-24-2011), the price would be $300.00 for the night. I said that I didn't understand, and the clerk that I was talking to said that he didn't understand either but that's what he was instructed to charge. I don't know how or who makes the pricing policies for the Norman Hilton Garden Inn, but it seems as though flip flop pricing borders on extortion and price gouging. I hung up and called another hotel (actually, Trip Advisor's #1 rated hotel in Norman, Ok.), asked about a cancellation (there was one) and booked a room for $169.00 plus tax. I fell that people should be warned of this shady practice. This makes me question Hilton Garden Inn's integrity, if they are not honest with their pricing, what else do they compromise?
- Official Description (provided by the hotel):
- The Hilton Garden Inn Norman is ideally located just minutes from the University of Oklahoma and features spacious guest rooms, complimentary WiFi and an on-site Great American Grill restaurant. ... more less
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- Also Known As:
- Hilton Garden Inn Norman Hotel Norman
- Hilton Norman