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“Nice kitchen!”

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Candlewood Suites - Oklahoma City
Ranked #75 of 154 Hotels in Oklahoma City
Reviewed 5 August 2014

Smallish room, but very clean. The kitchen was well supplied. The kitchen makes this hotel a better value than some, but it is still pretty pricey. Service was fine. I really appreciated the selection of items in the cupboard, and the complementary washers and driers. Fitness area was ok. The biggest downside to this hotel is parking - there is not even a spot to stop while checking in, and if you arrive late at night you'll be parking down the hill and dragging you luggage up. Great location, close to downtown.

  • Stayed: June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank AgileDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Oklahoma City, responded to this reviewResponded 21 August 2014

Dear AgileDogs,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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40 - 46 of 77 reviews

Reviewed 3 August 2014 via mobile

Confirmed availability online, showed up and was told that rooms were considerably more than quoted online. After short discussion with front desk clerk, she informed us that the website was always wrong. After giving up and asking for a room anyway, she smirked and told us she just sold the last one, sorry. Even an hour later, the website still shows two different types of rooms available there. Don't trust their site if you want a room when you get there.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Oklahoma City, responded to this reviewResponded 18 August 2014

Dear Becky B,

Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for falling short of your expectations. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to your response and be of further assistance.

Sincerely,

Zelyn N.
Case Manager
IHGCare

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Reviewed 10 July 2014

The room was very nice and our check in and out was quick. I would like to thank Renee for assisting us on our last night with movies. Renee was professional but also fun and I would definitely stay at this hotel again.

Room Tip: We stayed in a one bedroom suite that was at the end of the hall next to an exit.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank breshay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

As usual a warm IHG member welcome in this hotel, and a nice King suite on the 3rd floor. Only 10-15 minutes away from OC downtown, and a 2 minute walk to a couple of restaurants. We stayed here for 2 nights, and liked it. Since we were on the road for a couple of days now in our roadtrip, it was time to wash some clothes. WEashers and dryers were complimentary, only thing you had to buy was detergent which was sold in 1 dollar packs in the hotels cupboard (small shop). Also, like in any Candlewood, a variety of foods and drinks for sale in the cupboard. Liked it.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ta2Gerrit4664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014 via mobile

I had been staying there for a bit waiting on a house I noticed bites and itching I thought maybe fleas cuz pet friendly hotel. No it was bed bugs I was laying there texting and I saw something run across pillowcase fast. And I killed it showed someone they said it's bed bugs I was suppose to b given a comp room to keep this quiet. But was still charged. Connie the manager was very helpful but once she was gone the staff are different. Connie is a good manager. He immediately moved me rooms had them start cleaning it but I was still getting bit in another suite. I left the suite and have not been back.

Stayed: May 2014, travelled with friends
2  Thank Marsha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Oklahoma City, responded to this reviewResponded 12 June 2014

Dear Marsha M,

Thank you for taking the time to write a review. We’re glad that the manager was able to assist you with your concerns. However, it is regrettable that you were not satisfied with your experience at our property. I have sent you a private message in order to obtain more information and assist you further. We hope to hear from you soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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Reviewed 24 April 2014 via mobile

I wasn't expecting the actual rooms to be so updated. Everything about the room was great! I stayed on the third floor which was quiet. The hallway did smell a little like stale cigarette smoke but not a huge problem for me. I'll stay again next time!

Stayed: April 2014, travelled on business
1  Thank A_renee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Oklahoma City, responded to this reviewResponded 10 May 2014

Dear A_renee10,

Thank you for taking the time to review our property. We are pleased that you find our hotel great and updated. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the smell of the hallway. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Reviewed 7 January 2014

This hotel appears recently refreshed, very clean. The front desk staff were very welcoming and helpful to explain how the food cupboard works. I was not impressed with this chain before but booked another for the next night of travel as we were so impressed. Lots of restaurants close by. Great value for the money.

Stayed: January 2014, travelled as a couple
2  Thank ShirlLRacine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CandlewoodSuite... O, Manager at Candlewood Suites - Oklahoma City, responded to this reviewResponded 29 January 2014

Thank you for staying at Candlewood Suites Oklahoma City. We are very pleased that you enjoyed your stay, and that our staff was so helpful. It is our goal to provide a home away from home, where you are made to feel comfortable. We want to thank you for rating our hotel, and letting others know how friendly and helpful our staff is. We hope to see you again soon.

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Additional Information about Candlewood Suites - Oklahoma City

Address: 4400 W River Park Dr, Oklahoma City, OK 73108-1732
Phone Number:
Region: United States > Oklahoma > Oklahoma City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #75 of 154 Hotels in Oklahoma City
Price Range: £56 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Oklahoma City 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection. At the Candlewood Suites Oklahoma City Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk using our free high speed Internet. Relax in the over sized recliner while you enjoy music or kick back and watch a movie. Borrow your favorites from our free video and CD library. Work off some stress in our fitness center. Then grab a meal for dinner or a snack at our Candlewood Cupboard at value prices.We are proud to be a pet friendly hotelpet fee based on length of stay, which is conveniently located near the city's major expressways of I-40 and I-44, Downtown Oklahoma City and close to other attractions such as the Celebration Station, White Water, the Cowboy Hall of Fame as well as the world renowned Horse Shows. Within an easy 8-15 mile drive you can get to other sites such as the State Capitol, Frontier City, Bricktown, Crossroads and the Oklahoma City Memorial. Also many companies such as UPS, AFS, Sonic, Tinker AFB and the FAA have their headquarters or main offices in our area. So whatever the reason for your travel is we would love for you to stay with us. ... more   less 
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Also Known As:
Candlewood Suites - Oklahoma City Hotel Oklahoma City
Candlewood Oklahoma City
Oklahoma City Candlewood Suites

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