The low rating is strictly because of the horrible service we received.
We have been to Hatch several times and have always had good experiences but today’s server was the worse service I’ve had in a long time. First of all, we sat at one of the community tables so it needed to be cleaned. She walked up, gave us a look that said I wish you weren’t here and did not speak at all. She walked away and didn’t come back for a good 10 mins. She finally came back and cleared the table, left a huge dirty spot on it when she wiped it and walked off, still not speaking (It took her two trips to clear the table so had plenty of time to at least speak.). Finally, she came back with water and took our drink order. One of our party never received her drink at all. A long period of time passed between our drinks and taking our order. We received our food, but no silverware. We asked the guy that brought our food if we could have silverware and he said sure but never brought any. Finally, our server walked by and we asked her for silverware and she brought some.
I tried to find her name on the receipt but it just said Bar 1 Server. If she treats everyone else the way she treated us, she needs to find another career.
The food was awesome as usual. I’ll go back but I’ll make sure I’m not in her area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.