I booked 2 rooms for 2 nights at this hotel for some family members through priceline name your own price, where I do all my booking, and when they made the bed suggestion of two beds the hotel required a $15 upcharge to do so, per room per night. In five years of using Priceline I, nor my family, have every ran into this situation. Since the hotel is prepaid they were stuck paying the upcharge and the hotel didnt care one lick. I even contacted the Owner, Roushman Natha on his direct line, 405-642-5086 and he was a complete moron with no customer service skills. He in fact told me that he didnt even need our business but was not able to refund any of our money, not even the $60 in upcharges that the hotel charged my family. I was staying at the fairfield marriot at this time just across the highway from the Days Inn hotel and where I had suggested 2 double beds with no problem, and no upcharge. When I brought this to the attention of Mr. Natha he informed me that the Fairfield in was not in the same class as the Days and that his hotel was equivelant to the Hilton Gardens... I just had to laugh. I think everyone is aware that that is not a correct statement. Side note...I absolutely LOVE the Fairfield Inn...can't go wrong with marriot...and after the upcharge Days Inn required my hotel room was cheaper then the one at Days Inn. So per my family here were the downfalls of this Hilton comparable hotel... The towels were minimal in quantity and quality...very thin and very scratchy, the shower curtain didnt extend the entire length of the shower so water was all over the floor, the floors where dirty, there was no elevator and they were on the 3rd floor, mind you one of the guests was pregnant, the TV was old school, the bathroom was very small and was not vented...caused a stink. The pillows were also barely there, bring your own if you are staying here... The whole situation was very disappointing... but after contacting priceline they did issue a credit that I can pass along to my family for future use. Love priceline, hate this hotel. I have written a formal complaint to priceline in regards to this situation so that in the future they may not be using this hotel on their site, that is my hopes anyhow...
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- Also Known As:
- Days Inn Oklahoma City/Moore Hotel Oklahoma City