We arrived at the hotel on a busy Saturday night. The very small lobby was dirty with coffee trash and empty creamer containers. Although we had already booked a reservation, our room was not ready although it was 5 PM (check-in is at 3 PM I was told by the clerk).
The very rude Manager on duty, Bobby, made sure to take her time finding us a room. In fact, she brought the maid's cart upstairs before checking for any available rooms. After we waited 20 minutes, finally a room became available.
We ran into the rude Manager, Bobby, once again. I spoke to her and informed her we were very displeased. After I specifically told her, no, I do not want your help finding our room, she pushed past me, and opened our room door. She then sarcastically told me to have a pleasant stay with as much attitude and disrespect I think I have ever experienced as a customer.
My husband travels a great deal for work and uses Hilton Hotels a great deal. We both thought this was a horrible experience.
We have made sure to let the Hilton Honors program know that this dump and it's extremely rude staff should not be a part of the good name of Hilton.
- Official Description (provided by the hotel):
- Business travelers and vacationers alike will want to find a hotel in Oklahoma City that offers modern conveniences and impeccable service. Look no further than the Hampton Inn Oklahoma City-Quail Springs hotel. We're conveniently located in northern Oklahoma City across from the popular Quail Springs Mall. Commune with the animals at Oklahoma City Zoo...get an adrenaline rush at Frontier City Theme Park...or enjoy a stroll through historic Bricktown. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Ebookers, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Baymont Inn & Suites Oklahoma City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Oklahoma City / Quail Springs Hotel Oklahoma City
- Oklahoma City Hampton Inn
- Baymont Inn & Suites Oklahoma City