I rented a king room with a whirlpool tub.....there was pubic hair in the tub, mold/mildew in the jets. I called for housekeeping, there was no one on duty. I reported it to the desk clerk, he was to have made a note to management and they were to call me....they did not, I had to contact them. I was there for a two night stay.
They offered $10.00 off of one night's stay for my inconvenience. The manager basically said that I was lying about the conditions, but I do have pictures of the pubic hairs and dirt/scum rings aroung the tub that I would furnish upon request. I did try to rinse out and wipe the tub down, but it looked like it hadn't been cleaned in some time....I wasn't going to put my body in such an unsanitary tub.
WATCH OUT!!!! Had management just admitted that they had been having trouble with housekeeping, which the desk clerk told my sister and I when checking out, and refunded $20.00, I would have been satisfied. The manager chose to keep the $10.00 difference in room cost as opposed to keeping a customer satisfied. Bad choice......
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