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“Overpriced and staff needs training”

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Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35
Ranked #46 of 150 Hotels in Oklahoma City
Certificate of Excellence
Lenexa, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Overpriced and staff needs training”
Reviewed 11 May 2014

We were supposedly locked into one rate but charged a higher rate at check - in. They said they would change it. Went to check-out and rate was $20 higher! They added $45 in "miscellaneous" feea but no one could
explain why. In my opinion it was way overpriced at $139 to begin with and then tried to charge us $185. Crappy views of the highway
and a broken down, nasty restaurant.

  • Stayed May 2014
    • Cleanliness
Helpful?
2 Thank bherrin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35, responded to this review, 17 September 2014
Dear bherrin68,

Thank you very much for sharing your experience with us. Please accept my sincerest apologies for the unacceptable service you received from the front desk staff and for the billing issues you have encountered. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. I have sent you a private message in effort to obtain more information.

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Fayetteville, Arkansas
Level 5 Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 May 2014

If you're looking for a nice HIE relatively close to the downtown of OKC, look no further. The hotel is very nicely appointed in terms of common space and guest rooms.

When reserving, DO request a room which does NOT face I-35 as the hotel is very, very close to this interstate. While I did not specifically notice the noise, I also "sleep like the dead" whereas another guest might be bothered.

Room Tip: Request a room NOT facing I-35
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WJC31589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David H, Guest Service Rep at Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35, responded to this review, 6 October 2014
We would like to thank you for you review. We would also like to extended our open doors to you if you are looking to have a family vacation, as we are for the most part centrally located we are near the Oklahoma City Zoo, White Water Bay, Frontier City, and even the Governor's Mansion. We look forward to seeing you again when you are in the OKC area.
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Shreveport, LA
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2014 via mobile

Brand new hotel with an excellent friendly staff that was helpful with any questions that we had during our stay. The hotel breakfast was hot and readily available during our stay. There is a small dive restaurant out front of hotel but the hotel has done a great job with a privacy fence to hide the eye source.

Stayed April 2014, travelled with family
Helpful?
1 Thank excursion_2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David H, Guest Service Rep at Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35, responded to this review, 6 October 2014
We appreciate all of the positive feed back. We hope in the near or far future when you return to the OKC area that you will choose our property to stay at. Even if you are only in the area for the Farmers Public Market, or maybe Some of our tourist attractions like the Bricktown Water Taxi, or even The American Banjo Museum please feel free to stay with us, and we do look forward to seeing you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35

Property: Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35
Address: 1629 S Prospect Ave, Oklahoma City, OK 73129-2903
Phone Number:
Region: United States > Oklahoma > Oklahoma City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 150 Hotels in Oklahoma City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35 2.5*
Reservation Options:
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Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35

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