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“First Class”
Review of Colcord Hotel

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Colcord Hotel
Ranked #1 of 151 Hotels in Oklahoma City
Certificate of Excellence
Reviewed 20 January 2014

I had an interview with Devon Energy. They put me up in the Colcord for the night. I was very impressed with the front desk and restaraunt staff. They were focused on making my stay a wonderful experience. This was achieved. Shaneca was very helpful and professional.

  • Stayed: January 2014, travelled on business
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Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 22 January 2014

Your recent stay and review of the Colcord Hotel is greatly appreciated. Thank you for letting us know about your experience and for endorsing our hotel. We hope you'll visit us again should the need arise.

Kind Regards,
John Williams
Williams & Associates Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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672 - 678 of 1,036 reviews

Reviewed 20 January 2014

The OKC hotel I have been staying in for 10 years has been deteriorating in terms of service and overall quality. They overbooked me and had no room available. This was the last straw. i walked into the Colcord to see about a last miute reservation so i could finish my business trip. Arlene at the front desk was fantastic and within minutes she arranged for great rooms at a reasonable price for me and my colleague. i plan on staying at The Colcord from now on in OKC.

  • Stayed: January 2014, travelled on business
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Thank Brett G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 22 January 2014

Thank you for choosing to stay at the Colcord Hotel during your recent trip to Oklahoma City. We greatly appreciate your stay and we look forward to seeing you again soon.

Kind Regards,
John Williams
Williams & Associates Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014 via mobile

We reserved our room at the Colcord a couple of weeks back and were looking forward to our visit to Oklahoma City and to watch the Thunder.  Two days before our arrival we received a phone call from the hotel advising us of a situation.  They let us know that a VIP group was staying in the hotel and were going to be checking out late on the day of our arrival.   Furthermore, our room may be delayed a couple of hours.  At first, my wife and I were concerned however they did a fantastic job with the recovery.  They offered us several options.  They stated that our room had been discounted, we would receive a complimentary bottle of champagne and complimentary breakfast the next day!  Upon our arrival to the hotel, we were immediately greeted with friendly and helpful valet staff.  We were quickly directed to the front desk and greeted by smiling helpful ladies.  We were advised again that there was a small delay and a hospitality suite was prepared for us to relax until our room was ready (The suite was filled with awesome snacks, beverages and a wall sized TV displaying basketball games.  Within 15 minutes we were notified that our room was ready.  The hotel was beautiful with spacious rooms and friendly staff.  The hotel and staff did a fantastic job at communicating their situation and going above and beyond to assure we were comfortable and taken care of during our stay.  Thanks again for the hospitality!  We will definitely be back and I would strongly advise staying with these folks anytime you are visiting Oklahoma.

Stayed: January 2014, travelled with friends
2  Thank Nati H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 22 January 2014

We greatly appreciate your recent stay at the Colcord Hotel. Moreover, we are very appreciative of your understanding during the unique experience you had. Although this is not the norm, we appreciate your willingness to trust our staff and our process.

Thank you for your thorough review and endorsement of our property. We hope to see you again soon.

Kind Regards,
John Williams
Williams & Associates Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

We reserved a suite for tonight for a Thunder game in OKC. We were informed by hotel staff that the NBA team visiting team had been given the opportunity for a lake check-out. Long and short of it is that the hotel would not let us have access to our room until 8pm. Apparently, the hotel entered into a contract with the visiting team to give them the option of a very late check-out, but yet took our reservation based upon a 3pm checkin. They offered a discount on the room and other crap, but delaying the checkin until after the game defeated the purpose of the trip. The hotel told me that many other guests, probably Thunder fans, were similarly affected. This is really bad business and reminds me of the Seinfeld episode were the company did not know the meaning of "reservation." This was going to be our first time to try the Colcord, but they will now never get our business.

Room Tip: Try the Skervin. They treat you right. I think Colcord is confused about what it takes to promote...
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  • Stayed: January 2014, travelled as a couple
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Thank Russell K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014 via mobile

We stayed two nights. Problems: no thermometer in room, just a dial to adjust temperature. Also, shower is only partially enclosed, so it is always chilly in the shower.

Room service breakfast ordered each morning. Day one, no cream or sugar. Day two, coffee left off of order, plus no cream or sugar-after specific request. No coffee cups, no ketchup, potatoes cold, Finally brought coffee, in small pot-after specific request for large pot. Called for large pot, staff said no charge because their error. Room service demanded payment for large pot. We refused. Manager called us. Will not ever stay there again.

  • Stayed: January 2014
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1  Thank Jlarry13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 17 January 2014

Thank you for taking time to provide a review on your recent stay at the Colcord Hotel. I am very disappointed your stay was not all that it could have been and I would like to apologize on behalf of our staff. The room service issues are not typical and have been addressed. We take your feedback very seriously and make every attempt to satisfy the needs of our guests.

Again, thank you for sharing your concerns. I welcome the opportunity for further discussion.

Kind Regards,
John Williams
Williams & Associates Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

First Class in every category! The Colcord Suite met and exceeded our expectations! Shaneca at the front desk went out of her way to greet us and inquire about our stay. She even attempted to give us a complimentary bottle of wine upon check-out (Oklahoma laws prohibited wine before 10:00 o'clock). The suite was perfect with very nice amenities that put smiles on our faces. A nice touch is the complimentary transportation to the downtown restaurants and entertainment. When ready to head back to the hotel they were just a phone call away. Nice stay!!

Room Tip: Suites are the only way to go. You feel pampered and very comfortable.
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  • Stayed: January 2014, travelled as a couple
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Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 17 January 2014

We are so thankful for your recent stay at the Colcord and for your review. Thank you for endorsing our hotel. We hope you'll choose to stay at the Colcord Hotel again soon.

Kind Regards,
John Williams
Williams & Associates Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

My fiancé and I stayed here for 2 nights in November 2013 for a concert at the Chesapeake Arena. When we arrived at the hotel, the valet employees were eagerly waiting to help us. Check in was a breeze, with that same "eager to serve you" attitude that the valet had. We were shown to our room. I was really surprised by the size of the room-- it was really huge for a standard room-- and I could tell it was clean. Once we settled in, we decided to take our two dogs out and explore the area a little bit. I absolutely loved the botanical gardens which were directly across the street from the hotel. As we roamed around, we also found a dog park on the far side of the gardens (useful info for people traveling with dogs). The area felt really clean, new, and safe. I loved the accessibility to the Bricktown area, which was a very short walk (maybe 2-3 blocks) and the arena was literally a block from the hotel. A little part of me fell in love with this little city.

I would definitely stay at the Colcord next time I travel to OKC!!

Room Tip: I would ask for a room overlooking the botanical gardens (I think it would be southern facing rooms)
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  • Stayed: November 2013, travelled as a couple
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Thank Tasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColcordHotel, Manager at Colcord Hotel, responded to this reviewResponded 17 January 2014

Thank you for choosing to stay at the Colcord Hotel during your visit to Oklahoma City. We greatly appreciate the time you took to provide a thorough review and we thank you for your endorsement of our hotel. We hope to see you again should you return to Oklahoma City.

Kind Regards,
John Williams
Williams & Associates Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Colcord Hotel

Address: 15 N. Robinson Avenue, Oklahoma City, OK 73102-5404
Phone Number:
Region: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Oklahoma City
#1 Family Hotel in Oklahoma City
#1 Business Hotel in Oklahoma City
#1 Romantic Hotel in Oklahoma City
Price Range: £148 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Colcord Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
At the Colcord Hotel, luxury means the gold standard of service and comfort. Luxury is the promise we keep to our guests, every day. Whether you're a business traveller or right-in towner, you will be greeted by our helpful staff and treated with abundant amenities. Stay for a night or for a while - we aim to exceed expectations and provide anything you may need, without even being asked. Refresh in one of our spacious guest rooms with L'Occitane bath and shower products, unwind with a relaxing playlist using the iPod docking station, and catch up with your favorite show on the 47-inch flat screen TV. All of our rooms have Euro-top mattresses with luxurious linens, complimentary bottled waters, soft robes, custom artwork, programmable safes, wireless desk phones, and desks with leather blotters. Bring your pups, too. We gladly accept up to two dogs per room, up to 50 pounds each for a fee of $75 per stay. When the Colcord Building was completed in 1910, at 12 stories, it was the first skyscraper in Oklahoma City. Every luxury of the time was incorporated in the construction, many of which remain today: The original marble still adorns the columns and walls of the main lobby; the original nickel and bronze letterbox and elevator doors still shine; and the original ornamental plaster ceiling still crowns the space. Though the building's trademark elegance and historic architectural elements have been preserved, the revamped Colcord now has an updated style and is equipped with state-of-the-art technologies that suit the needs of our guests. ... more   less 
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Also Known As:
Colcord Hotel Oklahoma City

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