We came in for my 10 year highschool reunion which was held in one of their "ballrooms". We paid 380.00 for a "suite". At 1130 pm, we had 4 people in our room talking in our room about where we were going next. I stress we were TALKING. We received a knock at the door saying we were receiving noise complaints. We took our conversations down to a soft talk and received yet another knock on the door 10 minutes later saying we were still receiving complaints. After I explained to the man that there were 4 of us and we were talking VERY quietly he snapped back with "there is only one person registered to this room. Everyone else can go to the lobby." We then decided to leave. Upon returning about 230am to our room we stopped to get some soda from the convenience store to which the man explained that they must have made a mistake because our room was still receiving complaints even after we left so "oops" they must have had the wrong room. I am VERY disappointed in the treatment we received after paying almost 400 dollars for a room for ONE night. In the future we will be taking our "elite status Hilton Honors" to a different location. Upon calling we were also told "we believe every room has a wet bar". Which also was not accurate as there was nothing in our room. There was also not a fitted sheet on the bed but at 230am, we were done requesting anything of the staff. For the money, I would prefer to be treated with respect and stay in a hotel with better staff and better amenities. Again, VERY disappointed to have such a beautiful hotel with such lackluster service.
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- Also Known As:
- Hilton Hotel Oklahoma City
- Hilton Oklahoma City
- Oklahoma City Hilton
- The Skirvin Hilton Oklahoma City