We were on our way home from a weekend excursion when we decided driving four more hours would just be too much. I made a quick call to the hotel and we had a room in minutes - and on a Saturday afternoon no less! When we arrived it was around 30 minutes until check-in time but I wanted to confirm our room. We must have looked very tired because the lady at the desk checked us right in so we could rest. We had fun at the casino where we won some money. When it was time for dinner, we wanted casual and decided on Trophy's Bar and Grille. Jessica (I think her name) was our waitress. I had read recent reviews stating that Trophy's was not a good place to eat. They have either changed managers or something because we could not have had a better experience! The food was delicious, the drinks tasty and the perfect size. Our waitress was knowlegeable and attentive. We won more than our room cost so that was a plus!
There was only one issue and while seemingly small, to those like me who may take medicine causing dry mouth, having no self-serve beverage stations was a problem. We were told that the waitresses at the casino would bring us whatever we wanted, or we could get a complimentary soda at the Oak Tree Lounge. Here's is where the problem began. First, there were too few waitresses for a Saturday night and those who were there had difficulty offering drinks in one area and dodging the many many many people asking for drinks throughout the path to wherever they got the soda. I stood in line at the Oak Tree Lounge for a Diet Coke for 20 minutes in a very long line.
The bars were busy so even purchasing one was pretty much out of the question. Eventually, we went upstairs to the room as did many others who were very thirsty.
I do not know the reasoning behind the recent management decision to take out the self serve beverage stations and it could be valid, however, I hope that management will rethink the decision or make a decision to hire more waiters and waitresses to tend to the thousands of people who prefer to gamble and drink soda or other beverages while in the casino.
It's a small problem but honestly, when the chance arises to return, we will consider this when making a decision about coming to Pocola or driving to another hotel/casino.
All in all - it WAS a lovely time and I want to thank everyone from the desk clerk to housekeeping!
- Official Description (provided by the hotel):
- Choctaw Casino Resort Pocola is your home for big wins, bigger prizes and the best entertainment. Enjoy great gaming, top acts at CenterStage, a Gilley's buffet Wednesday to Sunday and "no cover" live music at Gilley's Friday and Saturday. With 118 well-appointed rooms, 10 Suites and two Penthouse Suites, you can play and stay in style. Opened May 1, 2013. ... more less
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