I travel often and haven't found a more personable staff. I'm a people watcher and I've watched the entire staff treat every guest with the same manner, professional and courteous.
I was in the lobby one evening, near the front desk, and 2 couples on motorcycles came in, laughing and talking to the clerk (Sundee)... Saying they'd just gotten back from the best meal they'd had in their month long road trip and were thanking her for her recommendation. I chimed in "ya all went down to Willie's, didn't ya?"
They said "we sure did, we're down from Kansas City where they KNOW how to cook! And this was like we were at home!"
Stayed a week in June because my lease was up on previous home and new home wasn't ready to move into.
There is a single elevator, but
I'd observed many times on this visit and previous visits that when the maids need to move their carts to another floor, that they will wait several trips in order for the guests to be accommodated first. Doesn't matter whether the elevator is full, or just one guest. Most hotels I've been to will "try to slide" their cart in with you.
I observed someone cleaning and wiping down furniture, fixtures, doors, windows, and elevator every single day I was there. Not just once in a while, when the mood strikes them. And I never smelled cleaning solution.
Every few nights a week, they'd set out different amenities/refreshments. Even set out a large stainless steel bowl full of ice, on a table with a nice white tablecloth... They could have just rolled everything out on a plastic food cart from the kitchen!
This all tells me there is someone running everything with the constant thought in the back of their mind "how can I make this better?" You could have a manager that tries to get "their job" done the fastest and easiest way to fulfill their duties, but not this place.... This is a place where you feel that someone actually cares! It's almost like it's a heartfelt passion.
I know without a doubt that if you have a problem with your stay, if you'll just present the problem in a courteous manner, you'll have 1,2, or 3 staff members giving you their immediate attention to resolve the matter. Been there, done that, and have seen it personally:)
I look forward to staying again.
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