My wife received a comp for a 2 night stay at the Inn at Winstar for August. She used to get comps for nights at the Winstar hotel, but Winstar has cut way back on the comps.She called on August 2nd and reserved a smoking room with a king size bed. I was surprised because I had received a comp for 2 nights around the first of the month a couple of months ago, and when I called the Call Center, the same morning I received the comp, I was first told there was no vacancy on the days I first asked for, no vacancy on my second ,third, and fourth choices, and was finally told there was no vacancies on any days for the entire month. They would not honor it for the month after. Then why did you mail me a comp if on the same day I receive it, the entire month is already booked? So I was surprised when my wife got a reservation.
When we arrived 9 days later to check in, we were told at the desk there were no king size beds avaliable, but they could put us in a queen size room on a non smoking floor. They blamed the "Call Center" for not getting our reservation right.We were then given a Handicap room on a smoking floor with a Queen size bed. If you have ever been in a Handicap accessable room, the fixtures are designed for wheelchair access, in other words low.
The tv in the room was a flat screen, but was probably the smallest made. The drain in the bathtub, built in, was pulled out into the tub and would not work. The light was out in the entryway, and later I found the one over the window seat was also out. We told the desk as we were leaving, and they had them fixed when we returned.
The bed was comfortable, but when it was made up by housekeeping after the first night, they just pulled the spread up and tucked it in, leaving the bottom sheet wrinkled where we had to straighten it before we went to bed that night. They did change the towels out and empty the trash.
The staff we had contact with were nice, and the pool and spa were clean.
As the room was comped, it was worth the price.0!
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- Also Known As:
- Inn At Winstar Hotel Thackerville
- Microtel Thackerville
- Thackerville Microtel
- Inn At Winstar Thackerville, Oklahoma