Desk receptionist (A.) was very rude and didn't know what she was doing. First, she charged my credit card for someone else's room and I could not be reimbursed on my card for 5 days, which left me short of money to pay for my room. She was not going to tell me that my card had been charged before my arrival for another room until my card, that I had designated for this trip, declined my room charges, I called to find out why, and was told that I had pending charges from the hotel already. I did not receive the room type that I reserved (in March) and she told me that "apparently" I didn't lock the reservation in (I thought that was what giving my credit card information at registration was for , and I had my confirmation, which she saw); and that there was nothing that she could do. I got her to call the manager (A.M.), who was not much better, saying that there was nothing she could do but give me a room for $49.95/day (My confirmation was for a King suite with a sofabed, balcony, and hot tub at $64.95/day) and I had to find a way to pay for it. The room that the receptionist showed my family was unacceptable and upon my stating so was told that I could go to another hotel. After more than an hour of basically "fighting" with her, Charisse (another receptionist) arrived for her shift and immediately assessed the situation; called the manager and told her that she was giving us 2 rooms (1 with a balcony, 1 with a hot tub) for the suite price, which we worked out payment later that evening. It did not take her 15 minutes to get us "squared away". Although I really wanted what I orginally reserved (who wants to go from 1 room to another just to enjoy the balcony, living area, and hot tub when you could have all in one place), Charisse did the NEXT BEST THING, and I appreciated it. This hotel also has BEDBUGS!! Rooms 416 and 410 have them. 2 guests were bitten to the point where 1 person didn't attend the wedding (the reason for the visit), and the other had to leave early because of the itching. My 80+ year old aunt, who had a single room was awaken in the middle of the night and frightened by police who said that they were told that a fight occurred in her room. However I would like to thank Charisse, Dartel, Christy, Erica, and the housekeeping staff for their hospitality. To the 2 A's; you have no business in the hotel business! To the actual owners; GET RID OF THOSE 2 FAST!!
- Official Description (provided by the hotel):
- Quality Inn Tulsa-Downtown is located only 2 minutes west of downtown Tulsa. We've turned a legendary monument location into a unique hotel overlooking downtown Tulsa. What started out as Tulsa's first orphanage in July 1929, has now 75 years later, been totally reconstructed from the ground up into a 4 story hotel, keeping the integrity of the past history with the original fire place in our breakfast room. The hotel is comprised of 55 rooms with all the amenities you would expect when staying at a luxury hotel without paying the luxury hotel prices. For the business traveler we have all the amenities you would need. All our rooms include free high speed internet, 2 line telephones with voicemail, most rooms have a work desk, complimentary USA Today newspaper, complimentary hot breakfast and should you need it, our business center open 24 hours a day for your convenience. If you just want to relax, then enjoy the outdoor pool. We are only minutes away from the world famous Gilcrease Museum, Historic Brady District, Cain's Ballroom, BOK Center, COX Business center and Tulsa Convention Center. ... more less
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- Also Known As:
- Holiday Inn Express Tulsa - Downtown Area Hotel Tulsa
- Holiday Inn Tulsa
- Tulsa Holiday Inn