We booked this hotel for a graduation party. We were not allowed to bring outside food in so we used their catering. I arrived 30 minutes early to get decorations set up, our cake (only outside item we were allowed) and the slide show set up.
When we got there nobody had a clue what was going on. The bartender was the only person that was assisting us and she made it VERY clear that she was the only person there running the bar, the restaurant and our party. She yelled at my daughter and was very rude to me. When I tried to get her help with the projector she told me she knew nothing about it. Got all the tangled cords out and threw them at me and told me to help her. When we realized we needed the hdmi cord (for the laptop) she left to go get one (I thought). The older gentleman i believe the cook came out with a cell phone and asked if i wanted to call the manager. I said "no the lady is getting us a cord" and his response was "no she just told me she gives up". I was flabbergasted.
My guests were going back to the kitchen to get refills of chips and taquitos and at one point my mother went back to get some more taquitios and was told "i'm busy right now i'll get to it when i can".
The food was inedible. We expected a mexican Feist of salsa, chips, queso, & taquitos. What we got was taquitos, chips, watered down picante sauce, and burnt can of nacho cheese. I was told the punch tasted like dishwater with a koolaid packet poured in it. ( i didn't taste it). My guests were going to the restaurant and purchasing their meals that took an hour to prepare. I couldn't even feed my guests. I was so embarrassed. The food was NOT of quality catering especially at $300.00 for just food. Even when more people showed up to help the staff nobody attended to us. We had ZERO service!
After the party I was given the inside to one of the trashcans and told to just put the trash in that and they'd take care of the dishes.
Total disaster! DO NOT use this place for your catering or company meetings/ parties
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