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“One mess after the other...”

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Courtyard Tulsa Downtown
Ranked #15 of 108 Hotels in Tulsa
Certificate of Excellence
Santa Monica, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One mess after the other...”
Reviewed 17 November 2013

My husband and I wanted to have a romantic night away from the baby to celebrate our anniversary - and to get a good night's sleep - much needed. Well, I wish I could say that the Courtyard was that place. It was not.

First, they put us in a room by the elevators so we could hear the swishing and pinging through the walls. After calling down to request a room move, we were told that there were no available rooms and we would have to stay put. Fine. We started to unpack and dress for our night out.

Stripped down, we hear the door to our room open. Thank God I had put the deadbolt swing lock on or else we would have been walked in on by complete strangers while we were standing there naked! The front desk had given working keys to a completely different couple. They were equally mortified.

As we left for our dinner, we came upon a couple who had been stuck in the elevator trying to get to their room. Their keys weren't working and they were going up and down, over and over again, trying to get to their room on the 7th floor. The wife was really mad and the husband told us that he'd had to walk up the stairs three times. (Keys are used to access each floor in the elevator.)

When we returned from dinner, our key would no longer work in our door so we had to get a new set of keys from the front desk. Then, when we tried to check out the next morning, we got a bill for valet parking. We had parked on the street overnight and had not used the valet parking.

When we asked the front desk to remove the charge from our credit card, she went down and got the parking lot manager who accused us of lying. He made us show him our car keys and still didn't believe us. It was only after we explained to him that they gave our room to another couple that he believed that the black car in the parking lot was not our white Toyota!

But guess what...it's not over. We just checked our credit card statement and we are still being billed for the valet parking AND they have the other couple's address as our mailing address? My husband is on the phone with them trying to get this straightened out AGAIN.

In other words - the rooms were clean but that front desk is a mess.

We will never stay there again.

Room Tip: Make sure to request a room away from the elevators.
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  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachWriterLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressGM74012, General Manager at Courtyard Tulsa Downtown, responded to this review, 21 November 2013
I sincerely apologize for the service issues you experienced during your stay. I am very sorry that you were unable to get a sound night sleep and the front desk failed to meet your expectations. I do sincerely value the feedback as the hotel continues to improve our service and amenities. At Marriott, we are committed to providing exceptional service and when we fall short we feel that has a team we have failed. The leadership team in the hotel is committed to resolving issues such as these from happening again. – Tyler Lamm, General Manager
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Italian first
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English first
Kenosha, Wisconsin, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

This Marriot in the old Atlas Life Building was perfect for our stay in Sept.2013. Just the 2 of us exploring the many great Art Deco sights/architecture gems located here in downtown Tulsa OK. Who would have thought this would be such a treasure. The hotel is in the heart of the downtown district with everything we needed to relax and explore with a taste of retro-urban. Nice hotel cocktail lounge on the 2nd floor with small dinner menu available and super breakfast down on the first floor at the Atlas Grill. Best for mature explorers/visitors.

Room Tip: Ask to have a room as far from the ventilation unit outside between the neighboring building as poss...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dlaurenzi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 November 2013

We chose this hotel because of its relationship with the Tulsa Ballet and its location close to the Performing Arts Center. We came to see the ballet this weekend. The free airport shuttle allowed us to save the cost of a rental car and the valet parking fees. The room we had was spacious and had a wonderful view of the city. The only downside was the lack of a complimentary breakfast and dining facilities open all day. We did have our breakfasts at the Atlas Grill in the same building and were within walking distance to several good restaurants. All in all, a very nice experience.

Room Tip: Ask for an upper floor room away from the elevator. We had a large king room on a corner which affo...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blondagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 6 Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 November 2013 via mobile

Great historic building and for the money pretty spacious rooms. The location is on the heart of downtown so you could walk to a number of restaurants and shops. The drawback it is a little more expensive then other hotels and does not offer any amenities like a pool, continental breakfast and free parking. There are other hotels that offer more for less with a great location as well. The only difference in this hotel is that it is an historic building so the architecture is neat.

Stayed November 2013, travelled with friends
Helpful?
1 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luisnazario2004, Manager at Courtyard Tulsa Downtown, responded to this review, 12 November 2013
Thank you for your review. Feedback as yours make us a better hotel and Company. I am sorry that our property did not meet all of your expectations regarding not having a pool. As a Historic property this was not able to be done. Being in the heart of Downtown, parking has its limitations. We provide the option of valet parking to give our guest the assurance of having the vehicle in a closed and safe facility. We pride ourselves in giving excellent service. If you decide to stay with us please give us a call. I am sure we can make your next stay with us a better one. Thank you once again for your review.

Luis Nazario
Assistant General Manager
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Pune, India
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 November 2013

This hotel is well located in downtown having business center like bank of Oklahama, heat office of Chase, Lion king hall etc. Food is not having much variety but if you want to stay in downtown then this is the best choice. It offers complimentary airport drop and pickup services.

Room Tip: Rood side facing rooms are good. Other rooms have poor view as this hotel is surrounded by big build...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tohitesh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 November 2013

If you are going to an evening show at the Tulsa Performing Arts Center, I would highly recommend this hotel. It is about two blocks away and the entire walk is on a well-lit sidewalk.

The biggest complaint I would have is getting to the hotel by car. Both times we have stayed there, there was some sort of event downtown where the roads all around are blocked off. We got valet parking both times, so I have no idea where you would park if you didn't get valet.

The hotel lobby is very nice and the staff was very friendly. There is a little convenience store and a coffee shop/restaurant in the lobby area. I like the restaurant area, it is like a lounge area and there are booths with their own televisions. The food is pretty good but the menu is limited. They serve Starbucks coffee and have lattes and all the other "fufu" coffees.

The rooms are nice and clean. Since this is an historic building, the rooms we stayed in were oddly-shaped and had old windows, but it added character. Wifi worked fine. We were near the elevators the last time we stayed, but I didn't notice any noise from them.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbales2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
Reviewed 23 October 2013

When going to Tulsa, Oklahoma this Courtyard by Marriott is worth the trip to Downtown Tulsa. We have stayed in other Tulsa Marriott Hotels, they are nice but not anything special - some do not even have FREE internet available. This Marriott is in the Atlas Life Building. The 'Historic' Floor (I believe the seventh Floor) has the original doors & probably looks the same as when the building was built in 1922 with exception to rooms being updated with hotel type furnishings. The only negative (actually in all the Courtyard Marriott's we have stayed in) is the 'Bistro'. Not open all during the day & when open they are only have two people - cook & waiter. In addition, a Starbucks that is open “24 hours" but, when Bistro is closed the Marriott check-in people make your coffee/tea. This is not anything that will keep us from staying @ this Marriott or any other Courtyards by Marriott. There are quite a few restaurants within walking distance that are very good & one in the Atlas Building. I would have given Marriott Downtown Tulsa a five if not for the Bistro; however, as I said “it’s not anything that will keep us from staying @ this Marriott or any other Courtyards by Marriott”.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soonerwoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Tulsa Downtown

Property: Courtyard Tulsa Downtown
Address: 415 S Boston Ave, Tulsa, OK 74103-5021
Region: United States > Oklahoma > Tulsa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Tulsa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Tulsa Downtown 3*
Number of rooms: 119
Official Description (provided by the hotel):
Unique. Historical. But with all the modern conveniences the Courtyard by Marriott Tulsa Downtown can offer. Choose from 119 spacious guestrooms, equipped with free high speed internet, high definition flat screen TVs, plenty of natural light and an ample work area while you stay. Be sure to visit our state of the art fitness center, or dine with us for breakfast, lunch or dinner in the Bistro. We even offer a wide selection of wine & spirits as well! It's all up to you...come stay with us and let us take care of the rest. ... more   less 
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Also Known As:
Courtyard By Marriott Tulsa Downtown Hotel Tulsa

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