I've stayed at about 5 Hilton Garden properties around USA/Canada, they are consistent. This one however disappointed me.
I arrived unplanned one night after midnight (flight problem) and ended up in Tulsa. I saw there were only 2 hotels by the airport, and having had previous good experience with Hilton Garden, I called the hotel, got a room and headed to the hotel.
The agent working had many problems with the computer system, said she could not get me checked in, etc. Finally after quite a wait, she gave me a room assignment and told me to come back in the morning and maybe she could get it all in the computer by then.
5 hours later I was back, as I had an early morning flight. They did get a receipt finally printed for me, but now 2 months later I never got my Hilton points.
Due to flight problems, this was a last minute stay, totally unplanned, and only in the room long enough to take a nap and shower. But it really left a bad taste with me about Hilton Garden, having been so pleased with so many others. The room itself was typical of Hilton Garden, comfortable and clean, it was the lack of customer service at this hotel that turned me off.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Tulsa Airport hotel is located at the main entrance of Tulsa International Airport (TUL). Take advantage of our complimentary airport shuttle service. Explore new species of mammals, reptiles and birds at Tulsa Zoo, or play a round of golf at the Mohawk Park golf course. Find bargains at one of many nearby shopping malls. Stay in a spacious guest room at this Tulsa hotel and enjoy thoughtful amenities, including a mini-refrigerator and a 32-inch LCD HDTV. Swim laps in this Tulsa Airport hotel's indoor swimming pool, or work out in the fitness center with cardiovascular machines and weights. Borrow a Stay Fit Kit(R) from reception to work out in the comfort of your own room. Start each day with a delicious cooked-to-order breakfast and dine on fine American cuisine in the hotel restaurant, The Garden Grille & Bar. Grab drinks and snacks from the 24-hour on-site convenience store, the Pavilion Pantry. Keep up with work in the 24-hour business center, or utilize 1,276 sq. ft. of meeting space to host meetings and events. ... more less
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- Also Known As:
- Hilton Garden Inn Tulsa Airport Hotel Tulsa
- Hilton Tulsa
- Tulsa Hilton