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“Nice room after awhile”

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Country Inn & Suites By Carlson, Tulsa
Ranked #63 of 108 Hotels in Tulsa
Casa Grande, Arizona
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice room after awhile”
Reviewed 1 December 2012

When I first checked in I was made to sign declaring I had no pet, I did not smoke and if anything was broken in the room I would be responsible and a price for each one. First time I ever encountered that. I was given a room on the first floor with a window that could not be secured. This looked to be a long standing issue. I was moved to second floor and that room was NICE. The staff is not very customer oriented. When I woke up at 5 AM I went down for coffee. I was informed breakfast was not till 7 AM. When I went to use computer staff was goofing off on it same staff who was supposed to be getting breakfast ready. Staff has no pride just going through the motions to collect their check.
The Breakfast was not good. The oatmeal was congealed, cinnamon empty, Brown sugar hard. The waffle mix was running slowly out of the dispenser because the spigot would not close from the accumulation of crud on it. Very little fruit salad in bowl which is the way it was put out. Bagels were stale they have been there a long time Silverware tangled so pulling on one fork caused 6 or seven to come out because some were put in tines up and some tines down. One the way out I noticed that The entrance driveway has a metal rod grate that is bent. Be careful with your car.
Do yourself a favor do not stay here it is so much worse than a typical Country Inn and suites

Room Tip: Because of security issues with windows I would take a second floor room
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank darsben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 6 December 2012
Thank you for taking the time to complete Trip Advisor Review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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181 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2012

I arrived late the day before thanksgiving to the Country Inn in Tulsa. The building appearance was acceptable. The person behind the desk was courteous and very professional. The check in process was quick and easy. He even offered to carry our bags upstairs as there was not an elevator on site(I declined.)

Once in the room#215 it was to be expected except for a very pungent odor that i guess I quickly became acclimated to until i would re-enter the room. The next morning I went to take a shower and found the tub to be dirty and grimey. When the shower was turned on it sprayed the wall above the plastic tub lining as well as all over the floor, completely soaking the floor. The shower head was short as I am 6ft. and had to look down at least 6 inches to it, it had very minimal adjustments.

Then I saw the mold growing on the painted wall above the tub liner. This had to be the cause of the retched smell. While leaving for the day I advised staff of the issues i had and was advised that due to the holiday the hotel was completely booked. I advised I was staying another night and did not need cleaning services but just clean towels for the next day.

I returned to find the room (still stinky) was cleaned and the towels that had been used to clean the water off the floor had been removed, but no clean towels had been left. I again spoke to staff behind counter who advised that there were no clean towels, however she provided me with clean towels from an empty room...I thought they were fully booked.

The next morning my family and I did wake up and enjoy the complimentary breakfast. Hot eggs, potatoes, ham, waffle maker, oatmeal, cereal, muffins and bagels. I would say that it was a good selection for a free meal(compared to others i've had).

Besides the stinky odor, and the dirty tub, and moldy wall the stay was nothing more than a decent place to sleep.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank solidlight135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 27 November 2012
Thank you for taking the time to complete Trip Advisor Review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Tulsa hotels

Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2012

$50 "incidentals charge" is funny for a hotel with no amenities. It turns out, that's just their special way of saying we don't trust our customers to not steal towels, not sneak in pets, or smoke. Their breakfast buffet would be suitable for any homeless shelter. There is no thermostat, just a knob to spin and guess at comfort. I spoke to the manager and he turned out to be a mono-brow dolt. Better to sleep in your car than stay here.

Room Tip: To get a good room, stay elsewhere. The gardeners were up bright and early right outside my window...
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Henry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 20 November 2012
Thank you for taking the time to complete Trip Advisor Review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goreville, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2012

This Hotel is very clean & the rooms are large, making room for work and rest. They have a hot breakfest & the management is very good. Close to the airport & not far from downtown Tulsa.
Good place to stay!

Room Tip: All rooms are good. no noise at all. Lower or higher rooms are the same.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 20 November 2012
Thank you for your recent Trip Advisor review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Charlotte, Florida
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 September 2012

We had a room reservation and was met with friendly staff. Our check-in was quick. Our room was nice and clean. We had a king room. We did not eat breakfast at the hotel. We ate supper at the Hard Rock Casino (about 5 miles from the hotel). The food and service were very good. We would eat there again. This is a nice place to stay overnight. Our bill was $76.00 for 1 night stay. This is a good value hotel and we would stay here again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 20 November 2012
Thank you for your recent Trip Advisor review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shiloh, Illinois
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2012

I stay here when traveling between the St.Louis and the Dallas-Fort Worth area. The staff is very courteous and the rooms are always clean and comfortable. The daily rate is very reasonable. The free breakfast is very good. They provide an assortment of dry cereals, fruit juices and coffee. There is an easy-to-use waffle maker.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ltcmgm78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 20 November 2012
Thank you for your recent Trip Advisor review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, Arkansas
Level Contributor
239 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 16 July 2012 via mobile

This place was recommended to us by friend's and our travel agent. They have a deal where you stay here and leave your car while you fly. They take you to the airport and pick you up. The hotel is near the airport, but not at the airport. This area of Tulsa is mostly industrial and not the best. If I were in Tulsa for shopping I would stay elsewhere. However, for a place to stay before flying, it worked beautifully. We stayed here the night before we flew to London. The price was great and the people who work here are all very nice and helpful. The room was clean and we slept well. Breakfast is included and it was decent--cereals, toast, make your own waffles (that had kind of an odd taste), a hot item, juices. Their coffee is awful--very weak. We left our car in their parking lot and a very nice young man drove us to the airport. When we returned two weeks later, we called from baggage claim and he picked us up within 15 minutes. It's a gem of a place if you're flying out of Tulsa and need to leave your car.

Stayed July 2012, travelled as a couple
Helpful?
Thank Striggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1034Country, General Manager at Country Inn & Suites By Carlson, Tulsa, responded to this review, 20 July 2012
Thank you for your recent review! We greatly appreciate your recognition of our shuttle driver and posted a copy of your kudos for the entire staff. Additionally, thank you for your suggestion regarding our coffee; we recognize this is an issue and hope to have a remedy for this very soon. We are very happy you enjoyed your stay and hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Tulsa

Property: Country Inn & Suites By Carlson, Tulsa
Address: 1034 N Garnett Rd, Tulsa, OK 74116-2001
Phone Number:
Region: United States > Oklahoma > Tulsa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 108 Hotels in Tulsa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Tulsa 3*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Country Inn & Suites By Carlson, Tulsa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn Tulsa
Tulsa Country Inn

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