After a 1-night stay, I accidentally left an expensive pillow in our room. We called approx. 3 hrs after departure to alert the staff about the left-behind item & to give shipping instructions for returning it. By calling so soon, it seems unlikely that new guests would have already checked into this particular room. We were told that they would check for the pillow, return to us per instructions, & give us a call to confirm. Did not receive a phone call or the pillow within a week, so we called again. We were told the pillow could not be found. The pillow had two (2) personal pillowcases on it & was very heavy - there would be no mistaking it for a hotel item. I'm certainly at fault for forgetting it, but that is not a crime. Taking someone else's property is, however. We always enjoy our stay at this hotel, the rooms are clean, staff is pleasant, etc. This experience has been extremely disappointing though.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Tulsa Midtown is located off I-44 at Yale exit #229, 15 minutes from Tulsa International Airport (TUL). We're four minutes from the QuikTrip Center and Expo Event Center in the heart of Tulsa's business district, and minutes from St. Francis Hospital and Southern Hills Golf & Country Club. This contemporary hotel offers an assortment of spacious accommodations featuring complimentary wired and wireless high-speed internet service. ... more less
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