I arrived at the hotel around 10PM and the front doors were locked. I pushed the doorbell multiple times with no response. I then began knocking on the doors and still nobody responded. Finally, 2 more guests arrived and I explained I can't even get in the building to check in. Finally, the desk clerk came from the back room and let us in, but did not greet us. Instead she chastised us for not having our key! I explained I hadn't even checked in yet and she did not apologize. Very poor first impression.
For a new property, my expectation of cleanliness increases. The Wingate features white tile in the lobby and elevator, which seems like a poor choice for hiding dirt that is tracked in. The elevator floor was filthy upon checkin, I gave it a pass because it was late at night. Surprise, even by check out the next day it still was not cleaned.
The room itself was okay, it was spacious but not the best use of space. The King bed was shoved over in a corner and it left a big open area in the middle of the room that didn't make a lot of sense. I found it odd that the factory shipping sticker for the bathtub was still in place.
What really ruined the experience for me was housekeeping banging on my door at 10:50 even with a do not disturb sign in place. Even worse, when I did not let them in, the front desk immediately called at 10:53AM to say "So, are you checking out today or what??". The posted checkout time was 11AM. I did not plan on leaving any earlier and I don't feel like I should have been made to feel like I was unwelcome before that time had even eclipsed. I will not stay at any Wingate properties in the future if this what they consider guest service.
- Official Description (provided by the hotel):
- Welcome to the Wingate Tulsa Central/Midtown, located on Interstate 44 only 7 miles from downtown Tulsa. Our hotel opened brand-new in November 2012 and offers many great amenities! Complimentary Breakfast, Spacious Indoor Pool Area with Hot Tub, Fitness Center, Business Center, Board Room and Meeting Space. Our spacious rooms are bright and contemporary, offering pillow-top beds, 40 inch flat-panel televisions, microwave and refrigerator, in-room coffee, iPod docking station and more! We are just a short drive to downtown Tulsa, The BOK Center, The Tulsa International Airport, The Expo Center/State Fairgrounds, The Shops at Utica Square, The Farm Shopping Center, both The Promenade Mall and Woodland Hills Mall and so much more! Oral Roberts University is just a few miles away as well as Saint Francis Hospital and Oklahoma University - Tulsa. Welcome to the Wingate Tulsa! ... more less
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