Hotel is a little hard to get to/find. Parking is under the hotel, but when you walk in, you can't check in. You have to go to another floor, and stand in a line with people purchasing stuff from their "store". Its just a little awkward to have to leave your vehicle sitting and not still see it when checking it.
Got exactly what I booked, a two queen with fold out couch. Perfect for 2 adults, two teens, and two hound children. Check in was easy, although could have been friendlier, found room easily. Layout is a little odd but atoll workable.
Upon getting our stuff to the room, we found that there was no fridge, and when trying to call the front desk, found that the phone didn't work and was actually for another room. (IP phones) One of the teens went to check in desk to let them.know, and the maintenance man arrived quickly. Looked at the phone and said he'd have to search for a while to find a phone, told him not to worry about it, we all have cells. Brought a fridge pretty quick with no qualms about it.
Our AC couldn't cool the room the first night. Room temp wouldn't drop below 72, even overnight. So, we left a note for house keeping, instead of going all the way to the desk again.
I tip generously, and tip by the day, rather than the end of the stay and left a $5 for the first day. Left a note about needing additional towels (we had 4 for 6 people) and extra sugar for the coffee. We came back to the room that afternoon and it seemed the ac was fixed, but no extra sugar, only 3 towels and my not was left by my luggage.
Also- hope you stay when there isn't something for motorcycle groups going on. Between their pipes and radios every adventure into the underground parking was loud and obnoxious. Even my children who love bikes were perturbed and plugged their ears.
All in all, okay stay, clean room, but service is lacking.
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