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“Oversize vehicles beware”

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Doubletree Hotel Tulsa-Downtown
Ranked #17 of 108 Hotels in Tulsa
mpls, United States
1 review
“Oversize vehicles beware”
Reviewed 28 October 2013

If you have a larger truck or van be careful. Low clearance on the parking ramp we were to use is not well marked. I had a chevy silverado with a ladder rack. It doesn't have a ladder rack any more. Also, vacuum job was poor, found all kinds of stray stuff on the room and elevator floors.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 12 November 2013
Thank you for taking the time to post a review regarding your recent stay with us. Please accept my apologies for the issue with the parking garage. You are correct in stating the facility does not handle oversized vehicles well but we have made every attempt to clearly state the clearance of the garage, not only at the entrance but throughout the space as well. As for the housekeeping issues, I will personally review with the team to ensure no furture guests encounter the same issues. Again, thank you for your comments and for your business.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Duncan, United States
1 review
Reviewed 24 October 2013

Room was smelly, tub and sink dripped and didn't drain. Didn't get breakfast menu card except for first day,even though I called down to request one. On the one day I got a menu card I got the wrong order, was charged the wrong amount. Desk clerks were rude

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Martha Adele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 12 November 2013
Thank you for taking the time to post a review regarding your recent stay with us. Please accept my apologies for a less than ideal stay. Your comments will be used as training tools for with our staff and we will strive to improve our service levels. I hope that you will give us another chance on a return visit to Tulsa. Again, thank you for your comments and for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drumright, United States
2 reviews
Reviewed 16 October 2013

Double Tree is usually an upper end hotel so I was really surprised when I stayed at this particular one. I have stayed here years ago and did not have the issues I had on this particular stay of 6 nights. With a stay this long, it is obvious I didn't just catch them on a bad day.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cleo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 12 November 2013
Thank you for taking the time to post a review regarding your recent stay with us. I am disappointed to read your stay was not as you had expected. We are working diligently to upgrade the hotel in numerous ways. In the next few months, we will be completing further upgrades to the guest rooms with new carpets, draperies, soft seating, bedding and in room safes. I hope that you will give us the opportunity to see the new product in the near future. Please accept my apologies and know that your comments matter to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, OK
1 review
Reviewed 14 October 2013

This property is very nice! Upon arrival and check-in, the staff greeted me with upmost courtesy. It is apparent that the hotel has been recently remodeled; the lobby has been updated with high end fixtures and furnishings, as well as the guestrooms. Everything was very clean and fresh. I arrived later in the evening and had missed dinner so I ordered room service. The food was great and delivered fresh and hot. It is also conveniently located for quick access to highways. I highly recommend this property to anyone looking to stay in Downtown Tulsa.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 16 October 2013
Thank you for taking the time to post a review regarding your recent stay with us. I was very pleased to read such a positive review and to see that our improvements we have been making are being noticed. We have even more to come with a meeting space renovation, public restroom renovation, new lobby furnishings, remodeling of the front desk and early in 2014, the guest rooms will receive new carpet, wall vinyl, draperies, sheers, mattresses, in-room safes and soft seating! We look forward to your return to see the continues improvements.

Again, thank you for your comments and for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wichita falls, texas
Level Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 October 2013 via mobile

Hotel was up to Hilton's, quality, however only 1 clerk to check in the afternoon of a sold out hotel. Really? The food place food is way overpriced at late night and a 8 buck sandwich is comparable to a 711 sandwich . The room was clean and very nice

Stayed October 2013, travelled as a couple
Helpful?
Thank wffood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 16 October 2013
Thank you for taking the time to post a review regarding you recent stay with us. Overall, it sounds as if you were pleased with the stay but please accept my apologies for the staffing snafu you experienced. I can assure you it wasn't scheduled that way. As to the restaurant, we are redesigning our menu as I type this and I hope you will be pleased with the changes.

Again, thank you for your comments and for your business. We look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, Oklahoma, United States
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2013

The hotel was very nice. It has been renovated, and was done very well. The rooms had a clean smell to them and the staff was very kind and professional. Internet hook-ups were a little confusing and they charged for that. For the price of the room it should have been included. We got passes for the breakfast down in the lobby. The servers were excellent. The second day we wanted it brought to our room, the time past and no breakfast. There was a mix-up, so that was a little bit upsetting, so we went down to the breakfast downstairs and it was all good. Great location if your attending something at the BOK center. Very short walking distance and your car is parked in the hotel parking garage. Make sure you validated your parking at the desk. It costs $10 but it lasts your entire stay with them. Great visit. I will book them again for sure.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 14 October 2013
Thank you for taking the time to post a review regarding your recent stay with us. I apologize for the problems you encountered with the Made Market in room delivery. We are checking to see exactly what happened. I was very pleased to read the rest of your stay was great and we appreciate your positive comments about the staff. Please remember us on any return visits to Tulsa. Again, thank you for your comments and for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haines, Alaska
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 October 2013

I have been trying to make a simple change to my reservation. After being passed around, put on hold countless times, I was able to change a portion of my reservation before we were disconnected. The next reservation assistant was difficult to understand and didn’t understand a simple request to change arrival dates, she was NOT able to make changes without the help of her supervisor, she put me on hold then told me to call back tomorrow because they were too busy at that moment to help me!! Well, news flash Double Tree, I am busy too!

  • Stayed October 2013, travelled on business
    • Service
Helpful?
1 Thank Harriet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce S, General Manager at Doubletree Hotel Tulsa-Downtown, responded to this review, 14 October 2013
Thank you for taking the time to post a review regarding your recent interaction with us. While certainly your experience is not what we strive for, the information is very valuable to us in training our staff. Your comments will be passed on to our central reservations office for further investigation. You mention you were able to change a portion of your reservation, if there are additional changes, please do not hesitate to contact us direct at 918.732.3602 and we will handle on property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Tulsa-Downtown

Property: Doubletree Hotel Tulsa-Downtown
Address: 616 W 7th St, Tulsa, OK 74127-8901
Phone Number:
Region: United States > Oklahoma > Tulsa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Tulsa
#27 Business Hotel in Tulsa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Tulsa-Downtown 3.5*
Number of rooms: 450
Official Description (provided by the hotel):
The Doubletree Hotel Tulsa Downtown in the heart of downtown Tulsa is the official Host Hotel of the BOK Center and the only hotel connected directly to the Tulsa Convention Center. Our full service hotel is located in Tulsa's vibrant downtown business and entertainment district, making us the perfect choice for business or leisure travel. The Doubletree also provides complimentary shuttle service to and from Tulsa International Airport, only 15 minutes away. ... more   less 
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Also Known As:
Doubletree Hotel Tulsa Downtown
Doubletree Tulsa
Tulsa Doubletree

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