When I checked in I did not feel like I was welcome. The lady that checked me in was not very warm and welcoming. After coming from another Hilton property I expected this stay to match my positive experience and or exceed my expectations. I was very wrong! The lady at the front desk did not want to be there and it seems like she did not want me to be there either. I prefer a room away from the elevator and this is even listed in my Hilton Honors profile, but I was stuck right by the elevator which further concludes her dislike for me. This woman should not work in customer service.
Second the “manager’s reception” was below expectations. There was not one manager in sight. I have been to plenty of receptions and this one is the worse I have ever seen. The liquor and wine selection was very poor quality. I felt like a number and not an individual.
I am very loyal to the Hilton brand and this location fell way below what I expect from a Hilton property. I will never stay at this location or any embassy suites if this is what the brand is about. Do yourself a favor and stay someplace that actually appreciates their guests.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Tulsa - I-44 hotel located in the heart of Tulsa, Oklahoma. Our all-suite hotel is conveniently located within 10 minutes of Tulsa, OK’s most popular attractions. Spend an afternoon at Expo Square, Oklahoma Aquarium, Air & Space Museum or entertain the family at Tulsa Zoo. Tulsa International Airport is minutes from the hotel and easily accessible via our complimentary airport shuttle service. ... more less
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- Also Known As:
- Embassy Suites Tulsa Hotel Tulsa
- Tulsa Embassy Suites