I booked a night at this hotel over the phone and was told I needed to prepay the room charge of $149. No problem, many hotels ask that you prepay for the best available rate. I also mentioned that we needed a SnoPark pass for the day after we checked in, and was told it wouldn't be a problem. The hotel called a few days before my stay to confirm my reservation and asked if I wanted to make dinner reservations, which I did. When we arrived at the hotel, Jonathan was very welcoming and polite, asked for a credit card for any incidental charges which I gave him, and confirmed the room rate that I had paid. I asked about the SnoPark pass and he told me that if I checked at the desk in the morning they just loan them out for the day for their guests. Sounded great to me. Now I will say that our room was outstanding - comfortable furnishings, extra blankets in the sitting area, bathroom and shower were well stocked. We borrowed a DVD and enjoyed watching that in our room, and thought that was a great convenience. We loved our dinner - started with drinks in the bar (loved the bartender) and our waitress was very attentive and answered all our questions and made good suggestions when we asked. The atmosphere in the dining room was very relaxing - we truly enjoyed dinner. After a good night sleep we were ready to head to nearby Anthony Lakes. Stopped at the front desk to turn in our key and pick up the SnoPark pass. The front desk attendant gave me the pass and a copy of my bill. When I got to the car I realized the bill was for someone else in a different room, so I went back inside. This time the manager was at the desk, when I told her this was not my bill, it was for the wrong room she asked, oh - are you checking out? When I said yes, she told me she needed a credit card to pay for the room taxes, and since we were checking out we needed to pay $30 (full-value) of the SnoPark pass but when we returned it they would refund the cost. I understand the need for a deposit for the pass, but mentioned to her that I really wish someone would have mentioned that on the phone or when I checked in the night before. Also, I felt that they had been a little deceptive in not mentioning on the phone or at check in that though I had paid for the room charge, they would still need to collect the taxes. I just felt that customer service was not all that "grand" - not very forthcoming in my opinion. Would I stay here again? Probably....the room was nice, the wait staff was excellent and the housekeeping staff we interacted with were very friendly, directing us to our room and asking if everything was o.k. in the room. I would, however, ask many more questions about actual costs and fees for any of the extras they offer.
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- Also Known As:
- Geiser Grand Baker City
- Hotel Geiser Grand